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Community Code of Conduct

Effective: October 29th,2018.

The Coursera Community (“Community”) is a space for Coursera learners, partners, and employees to connect and support one another in achieving their learning and life goals. The Coursera Community is powered by inSided.

This Code of Conduct applies to all forum posts and private messages posted on Coursera, including coursera.org and coursera.community and all course discussion forums.

  • We expect all activity within the Community to follow our Code of Conduct. If you do not follow our Code of Conduct, you may be removed from the Community or Coursera.

  • You own the rights to any content you post in the Community. Coursera is granted a perpetual, worldwide, royalty-free, non-exclusive license to use and commercialize any content you post in the Community. By posting to the Community, you grant Coursera the right to use any content within the post without restriction or compensation.

  • Coursera is permitted to use any content you post in the Community on other parts of coursera.org, on our social media channels, in our marketing materials, or in articles about Coursera printed or posted by third parties. When using your content in this way, Coursera will ask permission before using your image or full name alongside any content you’ve posted and for such use cases, all rights to the final work will be retained by Coursera.

  • Unless otherwise stated, all content posted in the Community is publicly visible and searchable online.

  • If you delete either your inSided account or your Coursera account, your private messages will be deleted. Any public posts you have made will be anonymized but the content will remain. This article explains how to request deletion of your community account.

Code of Conduct

The Coursera Community includes people from all around the world and from a wide variety of different backgrounds, religions, and cultural norms. This diversity is one of the things that makes our Community great but it can also make communication challenging.

The purpose of our Community Code of Conduct is to ensure that the Community remains a welcoming, friendly and supportive place for all Community members, regardless of their background.

This is not intended to be an exhaustive list, rather it is intended as a guide for the kind of interactions we want to see in this Community. Ultimately, the Coursera Community Managers make the final decision on whether a behavior is acceptable or not.

Respect

The Coursera Community includes people from a wide variety of backgrounds and with a range of different skills and knowledge levels. Remember that context can get lost when communicating via text, and when one or more discussion participants is using a language that is not their native language. Strive to make sure your communication is clear and not unintentionally offensive. Emojis can be used to add context but a smiley face cannot make up for a rude post!

  • Always treat anyone using Coursera or working for Coursera with respect.

  • Never make any posts which may upset or offend another person, including sexual images or descriptions, real or implied violence, or profanity.

  • Never use language intended to attack, accuse, insult, harass, intimidate, oppress, derogate, or abuse another person on Coursera.

  • Unwelcome sexual attention is not acceptable.

For more information, check out Coursera’s Acceptable Use Policy.

Sensitivity and empathy

Coursera has courses on many controversial or emotional subjects, such as terrorism, mental health, religion, politics, etc. Talking about things like this in our global Community helps us to learn more about the world and understand one another better. We expect discussions to be academic in nature, respectful, and open to all points of view.

  • Never use any language which would be insensitive or offensive to someone based on gender, gender identity or expression, sexual orientation, disability, physical appearance, body size, race, religion, or political standpoint.

Problems, feedback and criticism

We welcome feedback that could be used to make the Coursera experience better for our learners or partners.

  • Please use the appropriate channels to provide such feedback or to report problems.

  • Avoid simply being negative - constructive criticism is valued, unproductive negativity is not.

This Community is focused around learning, so it’s expected that members may make mistakes, get things wrong, or not understand fully. Feedback and critique are an important part of learning so please feel free to provide it when appropriate, keeping in mind the following:

  • Always critique the actual work or method, not the person behind it,

  • Never belittle someone for not knowing or understanding something,

  • Give feedback privately if you think it may be embarrassing for the recipient, and

  • If someone responds poorly to feedback, don’t force them to take it, just stop interacting.

Protecting your own privacy

Avoid sharing your own or other people’s personal information publicly online. Don’t include any of the following in the body of a public post:

  • First and last name

  • Email address

  • Phone number

  • Address

  • Account numbers

  • Any other piece of information which could be used to identify or harm you or others

For more information, check out Coursera’s Privacy Policies.

Resolving and reporting problems

Disagreements and misunderstandings are normal in such a diverse Community. Ask for clarification and attempt to have a calm discussion before assuming that someone is being offensive. Don’t lower your own standards of communication in response.

If that isn’t possible, report the post by flagging it to our moderators.

To report a post, please follow these instructions.

Posts which do not adhere to the Code of Conduct may be edited or deleted.

Community members who do not follow this Code of Conduct may be given warnings, reduced access and/or removed from the Community or Coursera entirely. Coursera Community Managers will decide on the appropriate course of action depending on the severity and frequency of reports.

Updates

This Code of Conduct may be updated by Coursera from time to time. Any substantive version changes shall be documented below.

inSided Cookie Policy

For purposes of this section, “we,” “us,” and “our” refer to inSided.

What are cookies

A cookie is a small piece of information that is stored on your computer as a file. Cookies enable us to recognize your computer on a subsequent visit. Cookies do not store personal information. We need your permission to use cookies.

How we use cookies

Information we obtain from cookies are used to analyze our community. We use this data to adjust the community to your personal preferences. Finally, when sending information about our products and services, we can take your previous interest for certain pages into account.

Cookie setting

You choose which cookies you want to allow. You can change your cookie settings by deleting them via the internet options of your browser and visiting the community again. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

  • Basic: Functional

  • Normal: Functional + analytics

  • Complete: Functional + analytics + social media + embedded videos

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