Have you done the Google IT Support Professional Certificate? | Coursera Community
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Have you done the Google IT Support Professional Certificate?

  • 13 December 2018
  • 42 replies
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?

42 replies

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Hi guys. I'm Shane from the Unofficial Google IT Support Professional Slack channel. While I have been rather inactive these last 8 months, I wanted to drop into this thread and share my thoughts.

googleITcerts.slack.com

The reason I chose to give input here is because I believe my opinion can hold a very authentic weight regarding the question of whether or not this course is worth it, and whether or not it will do something for you.

So far, looking over our modest channel's global statistics, we've watched close to 400 students take this course. Of those 363 students, I cannot say I've seen enough people fail it to cause me to even formulate a statistic. While I am sure that statistic exists, the truth is most of the students that found their way to our channel did in fact eventually finish their courses. Now, the reason I am saying this is not to turn attention away from this forum, but again to cite my unique position to offer some insight.

You see, for some, our peers became our students. When they finished their course, we asked our students to keep up with any job offers and give us a realistic review of what they got out of the course. A lot of time passed and not a lot of response was received, though we did get some. So what we do know is that the response came a bit late for some who had either fell out of practice or outright given up for other endeavors. But some didn't, and the emails did eventually start coming. We got mixed reports from many areas that they were getting messages from recruiters specifically regarding the Google certificate, but I noticed something else as well.

I myself chose to get the CompTIA A+ certification and it had what appeared to me to be an almost identical set of domains to study. After sitting for the 900 series exams mid 2018, I let the channel know that this "Google IT Support Professional" course was very extensive and I would wager could be used with minimal other materials to successfully pass the A+ exam, and even help with some of the Network+.

But there is where I break. Yes, this did help a lot with an exam, but what this course also did was touch on many topics that the A+ didn't, namely the Automation course I so dearly value now in hindsight. That course alone changed my life. I can write code in four programming languages today. What this Google course really did for me was something that it still does today; it reignited my passion for IT and sent me on a trajectory that is giving me what I didn't dream possible at my age.

If you want IT, and you don't know where to start, start here. This course will get you savvy on the lingo, the technique and the tradition and is worth every bit of effort you can give, and will prepare you for what is next. When you're done, the IT ladder usually starts with the A+.
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I finished the course. I did one week in a 5 hours each day to finish the course in 6 weeks. I work every day with computer networking and help desk. I knew 75% of material walking into the course. I took the course to fill in the 25% of blanks of current technology. I got CompTia A + and Network + certified 17 years ago and security was not talked about and wi-fi was not readily available. So this course crushed my impostor syndrome. I feel up to date now. I added all certificates to Linked In. I mentioned the certificate but didn't put the certifications on file with HR. Because I finished the course so fast. I just had to pay for one month of service for cost of $49.
Hello @Klalle00

It's amazing to know you finished the course so fast!

You said that you work with computer networking everyday and are also certified Network+ and A+ by CompTIA. Could you please guide me the way to reach there.

I'm very much interested in this field and unsure of how to get completely into it. Though I'm taking a Cisco Networking Basics Specialization on Coursera to start with.

I'd love to hear from an expert like you! Kindly write back.

Thanks!
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Hi @Laura and fellow forum members,

I too, have finished the certificate program and have been searching in vain for the private group. I wonder why there is no reference to it in the course resources?

I clicked on the link you provided and got the 'denied' message. There was no administrator info.

Can you work whatever magic for me, that you did for Oscar?

Whatever the solution is, maybe I can post an FYI in the forum for the final course, so that people can know where to go.

I was hoping to participate in the group, and I know that many others are as well.

Happy Monday to all.
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I just completed the Specialization and received a digital certificate, when will I be receiving the invitation to join said forum?

Hi @Oscar Pacheco. Congrats on completing the Specialization! You should have received an email by now; I can see that you now have access to the private forum.
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Good morning from sunny Greece @Laura

I've finished all 5 courses. The 1st one flows very easy. The 2nd course is simply but you must pay attention not to leave any... gaps. The 3rd one is/was my favorite. I can write about it an article or two or three... you know what I mean!

And then we have the last two courses. This is the point where either you'll quit or you'll continue because you LOVE this sh*t! (it's not what you think, the * is a wildcard 😉 )

As for the recommended courses. I've taken a lot of courses, that's true. Both as a learner and as a Beta Tester. BUT all of them were great. It's not easy to recommend. It's like going for ice cream and telling my kids to take/taste only one or two different tastes.

Oh man! That wildcard bit! LOL
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I just completed the Specialization and received a digital certificate, when will I be receiving the invitation to join said forum?

I'm not really sure. On the Certificate's official website (https://grow.google/programs/it-support/) it says:

Once you complete the program, you can opt in to share your information directly with top employers hiring for IT support jobs, including: [list of companies]


And in the Coursera FAQ it mentions:

Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like [list of companies]


Then later says:

For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.


I'm hoping that info is still true.
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I just completed the Specialization and received a digital certificate, when will I be receiving the invitation to join said forum?
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I'm in the middle of the 4th course of the certificate right now. I picked up a second job as a Help Desk person with general computer knowledge but not really in depth troubleshooting/protocol/SysAdmin knowledge. The job had a learning curve and so far this certificate has helped immensely. I can't stress enough how practical the info I have gained has been. In particular, I'm much more comfortable troubleshooting hardware (confession: I'd only ever opened up a computer about 20 years ago before getting my Help Desk job. Now, thanks to this course, I'm fairly comfortable opening up all kinds of devices and customizing them to my liking), am able to manage users on a directory server, am able to set permissions, use the command line and tools like SCCM to deploy software, and so on. I still have a ton to learn, but when I finish this certificate, I want to keep going because I'm addicted!

The first course is mostly a hardware fundamentals course. There are other general concepts, but a relatively strong computer user will feel relatively comfortable with most of them. Don't worry if you don't -- there's enough info to learn more!

The second course deals with networking. My understanding of how networks and the internet worked were about 15 years out of date (and I'm only in my 30s!), so this course was all new to me. It also happens to be an incredibly dense course. I feel familiar with some of the concepts and terms, but I'm not quite ready to join a networking team just yet. I think reviewing this course is a priority once I finish the others, and then looking at something like Comptia's Net+ to expand upon that knowledge.

The third course deals mostly with getting comfortable in the command line, especially as it applies to single/local operating system users. This course was also quite dense, but very informative. I use PowerShell at work, and getting a handle on some of the cmdlts was good. I admit that I didn't memorize everything from this one (and in particular on the Linux side -- I have a VM to play with Bash, but still find myself relying on GUIs to accomplish tasks that are decidedly easier in the command line), so it might be good for review one more time.

I'm finding that I'm really loving the fourth course on SysAdmin. It is largely server-side, which is a bit abstract (I don't have any ongoing test environments to practice on), but the theory and the best practices are really good to learn. I understand things now like why our mapped drives at work start with \\nas, and even just being aware of the protocols behind servers makes it easier for me to explain the hows and whys to people calling into the Help Desk.

I'm very excited about the final course on security and am considering security as a career as I learn more.


The course allegedly wraps up with access to some job services. If I could find one IT Support Role that paid enough for me to reduce my number of working hours (I mentioned that I have two jobs now), I would take it in a heartbeat. First, I have to build the skills to apply to those jobs, though, and I think a good, strong review is in order. Hopefully the job services stay open a few months after the certificate is complete.
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?
Im having trouble with the final test for week 2, putting the computer together. I feel like Im following what I remember them saving in the video before but i keep getting the same results. Do you have any pointers or study tips? It feels like the order they put the computer together in is not the order the test expects.


Hi @ksmith26. I haven't taken the certificate myself. I recommend posting your question(s) in your course discussion forums. Your peers may be able to help you!
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Hi @whiteLight and @cyme. I recommend visiting the private Google IT forum for those who have completed the certificate. It's designed to support you in your job search. @whiteLight, maybe someone else who took these courses can advise on where to find the material you're looking for.

You can find the private Google IT forum here.
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?

Im having trouble with the final test for week 2, putting the computer together. I feel like Im following what I remember them saving in the video before but i keep getting the same results. Do you have any pointers or study tips? It feels like the order they put the computer together in is not the order the test expects.
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@Laura .Hi Laura I already did complete the course.I would like to learn about IT Automation, could you please give me a link to access it, as it is removed from specialization.
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Completed the Google IT Cert when it was offered the very first time. Originally they had offered 6 courses and had opted for that track. The course was on Automation and we had to choose either the 6 course track or the 5 course track. Interestingly after choosing the 6 course track the Automation course was taken out and finished the certification with 5 courses.

For an online course it was really well organized and clearly presented. At times the lectures were challenging to understand on viewing them the first time. However, got used to the online mode of learning. Labs were good and the Google Cloud was great to work on with the Virtual Machines for different OS's.

As far as finding a job as an entry level IT person has not been successful at all. There has been no feedback from Google on that subject. That has been lacking.

It would make sense for companies to give the people who finish this certification some time to intern for them, this way there will be more opportunity for the graduates of these certificates and also the companies could find the right candidates. Since we keep hearing that there is a great need for IT workers and the field of IT has a high potential for growth it would make sense to somehow find a way to supply gainful employment for the people concerned. Otherwise this certification holds no meaning.
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I have the certificate. I think it’s a great course. I thought myself very comfortable with IT going into the course already, but there were a lot of little things that I learned. I thought it was very broad in scope, but I loved that it stressed fundamentals. A lot of the explanations and graphics, especially those on encapsulation were very well done.
It took me just over a month to complete.
I would say that I’m very frustrated in that it hasn’t helped me get a job. I’ve had no luck even landing interviews. I feel that the claims of this course are extremely exaggerated. I had no companies contact me. And only one recruiter, months later, who told me they had no open positions. This recruiter had never worked with an IT position before. I spoke to him once and never heard back. I feel that it does very little if anything for a resume. So, if you merely want to learn i’d say it’s useful. But as far as landing an actual job, figure out how you can get a degree


Hi @Snowsombrero. Great overview – thank you for sharing about your experience! While I'm not in the IT field myself, I can relate to feeling very frustrated with not landing interviews when I think I'm a great candidate for a job. Have you checked out the resources in the Google IT Completer private forum yet?
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I have the certificate. I think it’s a great course. I thought myself very comfortable with IT going into the course already, but there were a lot of little things that I learned. I thought it was very broad in scope, but I loved that it stressed fundamentals. A lot of the explanations and graphics, especially those on encapsulation were very well done.
It took me just over a month to complete.
I would say that I’m very frustrated in that it hasn’t helped me get a job. I’ve had no luck even landing interviews. I feel that the claims of this course are extremely exaggerated. I had no companies contact me. And only one recruiter, months later, who told me they had no open positions. This recruiter had never worked with an IT position before. I spoke to him once and never heard back. I feel that it does very little if anything for a resume. So, if you merely want to learn i’d say it’s useful. But as far as landing an actual job, figure out how you can get a degree
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@g35jt I'm so glad that it's working and you're feeling more optimistic. Thank you for letting me know!
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Hi @g35jt. Sorry about that, how frustrating to be given a link that doesn't work! 😒

I looked into this. If you just received the invitation to join the Google IT Completer Community, it may take up to 24 hours before you have access to the private forum.

I think this is why you're getting that message when you click on the link. The Completer Community should appear on the Community homepage under the "Forums" tab within 24 hours.

Again, I'm sorry for the frustration.


Now I have full access, thank you reaching out and providing me with the access to the completion resources. Now I am much more optimistic regarding the program.
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Hi @g35jt. Sorry about that, how frustrating to be given a link that doesn't work! 😒

I looked into this. If you just received the invitation to join the Google IT Completer Community, it may take up to 24 hours before you have access to the private forum.

I think this is why you're getting that message when you click on the link. The Completer Community should appear on the Community homepage under the "Forums" tab within 24 hours.

Again, I'm sorry for the frustration.
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Hi @Brandon Kirkland and @g35jt. I'm sorry you've been frustrated with how things have turned out so far after completing the certificate. Have you been to the Google IT Completer Community yet? There are resources there to better support your job search.

There is nothing there the only thing I see when I click the Google IT Completer Community link it states "this page is not available to you". Where are the supposed jobs from Google partners? I completed the program in March 2019 and I have not received any emails from Google or their partners with any positions I feel like I wasted my time and money with this program honestly.
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.
I'm glad I'm not the only one that feels this way.


Hi @Brandon Kirkland and @g35jt. I'm sorry you've been frustrated with how things have turned out so far after completing the certificate. Have you been to the Google IT Completer Community yet? There are resources there to better support your job search.
Userlevel 7

I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?
It's a good program. Did you start it Laura? It's as valid as an A+ imo, and yes I have one of those and some other IT credentials. I used the course to update my knowledge. Speaking as an experienced IT Technician, I was very happy with it. It did all it claimed and more.


Hi @gameplayerTX! I was curious to know what people's experiences have been with the Certificate, but I'm not looking to change careers at the moment. 🙂
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.


I'm glad I'm not the only one that feels this way.
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?


It's a good program. Did you start it Laura? It's as valid as an A+ imo, and yes I have one of those and some other IT credentials. I used the course to update my knowledge. Speaking as an experienced IT Technician, I was very happy with it. It did all it claimed and more.
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Hello everybody

Before the course I was working for small business in the IT field in web development mainly, and IT Support, as I have a background and I studied Computing Science. I took the course relatively fast, and I think I received an updated/vendor-neutral material. If you are new in IT with the course will give you a good fundation that will help you in yout IT Support Careear.

From all the courses of the specialization, the IT security/Cybersecurity one helped me to understand more that field and helped me with the fundation to take other and more advanced cybersecurity courses in the Industry.

I defenelty recommend this specialization.
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.
Same here. Even google doesn't want to hire their own certification course graduates!😤


It would have been better if I had spent that amount on Microsoft Certifications. They are cheaper than this and holds a lot of value for tech organizations.
I too took all 5 courses and realized this same conclusion. Thankfully, I researched other people's opinions on the certificate before getting in too deep. From my own research I realized that the Google IT Support certificate should be mostly viewed as a great and inexpensive way to get your feet wet in this type of career to see if it's a good fit for you. The marketing of this certificate as something that can boost your ability to get a job in IT, even an entry-level one, is a bit misleading and I wish their marketing team would correct this. The material covered in the courses is high quality and it is beginner-friendly. I suspect though that a number of people get the wrong idea and end up pursuing this certificate for the wrong reasons.

It IS worth noting however, that the total of the 5 courses does count as college credit with a few specific universities for people who may be looking attend said specific universities. So, there is some merit to this certificate, but exactly what that merit is isn't entirely clear to people just learning about the certificate existing.

At the end of my learning journey (completed the entire program in about 3 months) I was satisfied with the certificate for what it was. I finished, deliberately knowing and already deciding that this was not going to be my ticket into a job. Instead I focused on the fact that rather than spending money on college courses, expending an entire semester of time, or playing hit-or-miss with YouTubers I could instead use the Google IT certification specialization to test myself if a career in IT was really what I wanted to pursue and was I willing to put in the work. To which the answer turned out yes. Now I am currently applying to go back to school and pursuing a degree in IT while also planning to continue studying for and taking some certification exams like the CompTIA A+, Network+, and Security+ while earning my degree.


Eyes wide open people.

First of all, this isn't a nationally sanctioned or recognized course like CompTIA's A+.

That being said, A+ won't get you a job in IT either. Not by itself. Unless you want to start at the front counter of a local computer shop or answering phones at a help desk. And even then, your skills and abilities as a customer service contact and how you fit into the corporate culture of the company you're applying to will carry greater weight than A+ or Google IT Support Pro certs.

In fact, there isn't any type of education that guarantees you a job. Studies show that only 1 in 4 people are working in the field related to their college or university degree.

The sooner y'all accept that and put together a complete package the sooner you'll be working in your field of choice.

BygoneCoder0 has the right idea.

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