Have you done the Google IT Support Professional Certificate? | Coursera Community
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Have you done the Google IT Support Professional Certificate?

  • 13 December 2018
  • 37 replies
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Hi @g35jt. Sorry about that, how frustrating to be given a link that doesn't work! 😒

I looked into this. If you just received the invitation to join the Google IT Completer Community, it may take up to 24 hours before you have access to the private forum.

I think this is why you're getting that message when you click on the link. The Completer Community should appear on the Community homepage under the "Forums" tab within 24 hours.

Again, I'm sorry for the frustration.


Now I have full access, thank you reaching out and providing me with the access to the completion resources. Now I am much more optimistic regarding the program.
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@g35jt I'm so glad that it's working and you're feeling more optimistic. Thank you for letting me know!
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I have the certificate. I think it’s a great course. I thought myself very comfortable with IT going into the course already, but there were a lot of little things that I learned. I thought it was very broad in scope, but I loved that it stressed fundamentals. A lot of the explanations and graphics, especially those on encapsulation were very well done.
It took me just over a month to complete.
I would say that I’m very frustrated in that it hasn’t helped me get a job. I’ve had no luck even landing interviews. I feel that the claims of this course are extremely exaggerated. I had no companies contact me. And only one recruiter, months later, who told me they had no open positions. This recruiter had never worked with an IT position before. I spoke to him once and never heard back. I feel that it does very little if anything for a resume. So, if you merely want to learn i’d say it’s useful. But as far as landing an actual job, figure out how you can get a degree
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I have the certificate. I think it’s a great course. I thought myself very comfortable with IT going into the course already, but there were a lot of little things that I learned. I thought it was very broad in scope, but I loved that it stressed fundamentals. A lot of the explanations and graphics, especially those on encapsulation were very well done.
It took me just over a month to complete.
I would say that I’m very frustrated in that it hasn’t helped me get a job. I’ve had no luck even landing interviews. I feel that the claims of this course are extremely exaggerated. I had no companies contact me. And only one recruiter, months later, who told me they had no open positions. This recruiter had never worked with an IT position before. I spoke to him once and never heard back. I feel that it does very little if anything for a resume. So, if you merely want to learn i’d say it’s useful. But as far as landing an actual job, figure out how you can get a degree


Hi @Snowsombrero. Great overview – thank you for sharing about your experience! While I'm not in the IT field myself, I can relate to feeling very frustrated with not landing interviews when I think I'm a great candidate for a job. Have you checked out the resources in the Google IT Completer private forum yet?
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Completed the Google IT Cert when it was offered the very first time. Originally they had offered 6 courses and had opted for that track. The course was on Automation and we had to choose either the 6 course track or the 5 course track. Interestingly after choosing the 6 course track the Automation course was taken out and finished the certification with 5 courses.

For an online course it was really well organized and clearly presented. At times the lectures were challenging to understand on viewing them the first time. However, got used to the online mode of learning. Labs were good and the Google Cloud was great to work on with the Virtual Machines for different OS's.

As far as finding a job as an entry level IT person has not been successful at all. There has been no feedback from Google on that subject. That has been lacking.

It would make sense for companies to give the people who finish this certification some time to intern for them, this way there will be more opportunity for the graduates of these certificates and also the companies could find the right candidates. Since we keep hearing that there is a great need for IT workers and the field of IT has a high potential for growth it would make sense to somehow find a way to supply gainful employment for the people concerned. Otherwise this certification holds no meaning.
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@Laura .Hi Laura I already did complete the course.I would like to learn about IT Automation, could you please give me a link to access it, as it is removed from specialization.
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?

Im having trouble with the final test for week 2, putting the computer together. I feel like Im following what I remember them saving in the video before but i keep getting the same results. Do you have any pointers or study tips? It feels like the order they put the computer together in is not the order the test expects.
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Hi @whiteLight and @cyme. I recommend visiting the private Google IT forum for those who have completed the certificate. It's designed to support you in your job search. @whiteLight, maybe someone else who took these courses can advise on where to find the material you're looking for.

You can find the private Google IT forum here.
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?
Im having trouble with the final test for week 2, putting the computer together. I feel like Im following what I remember them saving in the video before but i keep getting the same results. Do you have any pointers or study tips? It feels like the order they put the computer together in is not the order the test expects.


Hi @ksmith26. I haven't taken the certificate myself. I recommend posting your question(s) in your course discussion forums. Your peers may be able to help you!
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I'm in the middle of the 4th course of the certificate right now. I picked up a second job as a Help Desk person with general computer knowledge but not really in depth troubleshooting/protocol/SysAdmin knowledge. The job had a learning curve and so far this certificate has helped immensely. I can't stress enough how practical the info I have gained has been. In particular, I'm much more comfortable troubleshooting hardware (confession: I'd only ever opened up a computer about 20 years ago before getting my Help Desk job. Now, thanks to this course, I'm fairly comfortable opening up all kinds of devices and customizing them to my liking), am able to manage users on a directory server, am able to set permissions, use the command line and tools like SCCM to deploy software, and so on. I still have a ton to learn, but when I finish this certificate, I want to keep going because I'm addicted!

The first course is mostly a hardware fundamentals course. There are other general concepts, but a relatively strong computer user will feel relatively comfortable with most of them. Don't worry if you don't -- there's enough info to learn more!

The second course deals with networking. My understanding of how networks and the internet worked were about 15 years out of date (and I'm only in my 30s!), so this course was all new to me. It also happens to be an incredibly dense course. I feel familiar with some of the concepts and terms, but I'm not quite ready to join a networking team just yet. I think reviewing this course is a priority once I finish the others, and then looking at something like Comptia's Net+ to expand upon that knowledge.

The third course deals mostly with getting comfortable in the command line, especially as it applies to single/local operating system users. This course was also quite dense, but very informative. I use PowerShell at work, and getting a handle on some of the cmdlts was good. I admit that I didn't memorize everything from this one (and in particular on the Linux side -- I have a VM to play with Bash, but still find myself relying on GUIs to accomplish tasks that are decidedly easier in the command line), so it might be good for review one more time.

I'm finding that I'm really loving the fourth course on SysAdmin. It is largely server-side, which is a bit abstract (I don't have any ongoing test environments to practice on), but the theory and the best practices are really good to learn. I understand things now like why our mapped drives at work start with \\nas, and even just being aware of the protocols behind servers makes it easier for me to explain the hows and whys to people calling into the Help Desk.

I'm very excited about the final course on security and am considering security as a career as I learn more.


The course allegedly wraps up with access to some job services. If I could find one IT Support Role that paid enough for me to reduce my number of working hours (I mentioned that I have two jobs now), I would take it in a heartbeat. First, I have to build the skills to apply to those jobs, though, and I think a good, strong review is in order. Hopefully the job services stay open a few months after the certificate is complete.
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I just completed the Specialization and received a digital certificate, when will I be receiving the invitation to join said forum?
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I just completed the Specialization and received a digital certificate, when will I be receiving the invitation to join said forum?

I'm not really sure. On the Certificate's official website (https://grow.google/programs/it-support/) it says:

Once you complete the program, you can opt in to share your information directly with top employers hiring for IT support jobs, including: [list of companies]

And in the Coursera FAQ it mentions:

Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like [list of companies]

Then later says:

For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.

I'm hoping that info is still true.

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