Have you done the Google IT Support Professional Certificate? | Coursera Community
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Have you done the Google IT Support Professional Certificate?

  • 13 December 2018
  • 42 replies
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?

42 replies

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Is it possible to apply for Financial to apply for this course: ( https://www.coursera.org/specializations/google-it-support ) as coursera doesn't have the option for it?
Userlevel 7
Hi @amrace. You'll may want to read this discussion: Google IT Support Professional Certificate Financial Aid.
Userlevel 4
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Hi @Laura ,

I've finished the course last week.

It's a great course and I can easily recommend it to anyone. The only thing that I didn't like is the assignment projects that the other people will grade. You'll have to wait for someone to do it.
Userlevel 7
Thanks for sharing your experience, @Elias_P. Did you complete all 5 courses in the Professional Certificate? It seems you've taken a lot of courses! Have you seen this post inviting community members to share their list of recommended courses? Create your own Coursera collection
Userlevel 4
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Good morning from sunny Greece @Laura

I've finished all 5 courses. The 1st one flows very easy. The 2nd course is simply but you must pay attention not to leave any... gaps. The 3rd one is/was my favorite. I can write about it an article or two or three... you know what I mean!

And then we have the last two courses. This is the point where either you'll quit or you'll continue because you LOVE this sh*t! (it's not what you think, the * is a wildcard 😉 )

As for the recommended courses. I've taken a lot of courses, that's true. Both as a learner and as a Beta Tester. BUT all of them were great. It's not easy to recommend. It's like going for ice cream and telling my kids to take/taste only one or two different tastes.
Userlevel 7
Ah, sunny Greece – one of my favorite places to be!

Awesome to hear this, @Elias_P! I'd love to hear more about your favorite course in from the Google IT Professional Certificate ... you are always welcome to write an article about it here in the Coursera Community! Really, I think people would love to hear what made it interesting and/or helpful.

I like your attitude towards courses – and the ice cream analogy. 🍨
Userlevel 4
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Good morning @Laura !

I never thought of writing an article here, at the community. Every time I'm finishing a course or a specialization, both as a learner and as a Beta tester, I write about it at the Digital Analytics meetup page. And try to motivate people with it.

I know that it's all Greek to you 😀 but it's for the Greek people after all. Sometimes I also write the articles in English and publish them on Medium .

I can write also here if you want, just let me know where.

Have a lovely day!
Userlevel 7
Oh, that's so great that you write on Medium – and Digital Analytics (though, as you say, it's all Greek to me 😂). Thanks for sharing those links!
Userlevel 1
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Hi @amrace. You'll may want to read this discussion: Google IT Support Professional Certificate Financial Aid.
Why financial aid is not active in this very important course?
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I finished the course last fall and got my certificate on my birthday. I thoroughly enjoyed the course. I caution though that it is only a foundation. It may get you work at a service desk. But that's a great start.

It will provide you with enough basic information to guide you into a career path.

Unfortunately, it's not widely recognized and that makes it a bit of a tough sell on a resume.
Userlevel 7

Hi @amrace. You'll may want to read this discussion: Google IT Support Professional Certificate Financial Aid.Why financial aid is not active in this very important course?


Hi @AzizEng. I'm afraid I don't know the answer to this question. I'm trying to find someone who can respond to your question, though.
Userlevel 7
I finished the course last fall and got my certificate on my birthday. I thoroughly enjoyed the course. I caution though that it is only a foundation. It may get you work at a service desk. But that's a great start.

It will provide you with enough basic information to guide you into a career path.

Unfortunately, it's not widely recognized and that makes it a bit of a tough sell on a resume.


A birthday certificate, @loupin, congratulations! Thanks for sharing your insights here.
Userlevel 3
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I finished the course. I did one week in a 5 hours each day to finish the course in 6 weeks. I work every day with computer networking and help desk. I knew 75% of material walking into the course. I took the course to fill in the 25% of blanks of current technology. I got CompTia A + and Network + certified 17 years ago and security was not talked about and wi-fi was not readily available. So this course crushed my impostor syndrome. I feel up to date now. I added all certificates to Linked In. I mentioned the certificate but didn't put the certifications on file with HR. Because I finished the course so fast. I just had to pay for one month of service for cost of $49.
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Hi @Laura ,

I've finished the course last week.

It's a great course and I can easily recommend it to anyone. The only thing that I didn't like is the assignment projects that the other people will grade. You'll have to wait for someone to do it.

My peer grading was done with in 24 hours for this certificate for all courses.
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.


Same here. Even google doesn't want to hire their own certification course graduates!😤
It would have been better if I had spent that amount on Microsoft Certifications. They are cheaper than this and holds a lot of value for tech organizations.
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.
Same here. Even google doesn't want to hire their own certification course graduates!😤

It would have been better if I had spent that amount on Microsoft Certifications. They are cheaper than this and holds a lot of value for tech organizations.


I too took all 5 courses and realized this same conclusion. Thankfully, I researched other people's opinions on the certificate before getting in too deep. From my own research I realized that the Google IT Support certificate should be mostly viewed as a great and inexpensive way to get your feet wet in this type of career to see if it's a good fit for you. The marketing of this certificate as something that can boost your ability to get a job in IT, even an entry-level one, is a bit misleading and I wish their marketing team would correct this. The material covered in the courses is high quality and it is beginner-friendly. I suspect though that a number of people get the wrong idea and end up pursuing this certificate for the wrong reasons.

It IS worth noting however, that the total of the 5 courses does count as college credit with a few specific universities for people who may be looking attend said specific universities. So, there is some merit to this certificate, but exactly what that merit is isn't entirely clear to people just learning about the certificate existing.

At the end of my learning journey (completed the entire program in about 3 months) I was satisfied with the certificate for what it was. I finished, deliberately knowing and already deciding that this was not going to be my ticket into a job. Instead I focused on the fact that rather than spending money on college courses, expending an entire semester of time, or playing hit-or-miss with YouTubers I could instead use the Google IT certification specialization to test myself if a career in IT was really what I wanted to pursue and was I willing to put in the work. To which the answer turned out yes. Now I am currently applying to go back to school and pursuing a degree in IT while also planning to continue studying for and taking some certification exams like the CompTIA A+, Network+, and Security+ while earning my degree.
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.
Same here. Even google doesn't want to hire their own certification course graduates!😤


It would have been better if I had spent that amount on Microsoft Certifications. They are cheaper than this and holds a lot of value for tech organizations.
I too took all 5 courses and realized this same conclusion. Thankfully, I researched other people's opinions on the certificate before getting in too deep. From my own research I realized that the Google IT Support certificate should be mostly viewed as a great and inexpensive way to get your feet wet in this type of career to see if it's a good fit for you. The marketing of this certificate as something that can boost your ability to get a job in IT, even an entry-level one, is a bit misleading and I wish their marketing team would correct this. The material covered in the courses is high quality and it is beginner-friendly. I suspect though that a number of people get the wrong idea and end up pursuing this certificate for the wrong reasons.

It IS worth noting however, that the total of the 5 courses does count as college credit with a few specific universities for people who may be looking attend said specific universities. So, there is some merit to this certificate, but exactly what that merit is isn't entirely clear to people just learning about the certificate existing.

At the end of my learning journey (completed the entire program in about 3 months) I was satisfied with the certificate for what it was. I finished, deliberately knowing and already deciding that this was not going to be my ticket into a job. Instead I focused on the fact that rather than spending money on college courses, expending an entire semester of time, or playing hit-or-miss with YouTubers I could instead use the Google IT certification specialization to test myself if a career in IT was really what I wanted to pursue and was I willing to put in the work. To which the answer turned out yes. Now I am currently applying to go back to school and pursuing a degree in IT while also planning to continue studying for and taking some certification exams like the CompTIA A+, Network+, and Security+ while earning my degree.


Eyes wide open people.

First of all, this isn't a nationally sanctioned or recognized course like CompTIA's A+.

That being said, A+ won't get you a job in IT either. Not by itself. Unless you want to start at the front counter of a local computer shop or answering phones at a help desk. And even then, your skills and abilities as a customer service contact and how you fit into the corporate culture of the company you're applying to will carry greater weight than A+ or Google IT Support Pro certs.

In fact, there isn't any type of education that guarantees you a job. Studies show that only 1 in 4 people are working in the field related to their college or university degree.

The sooner y'all accept that and put together a complete package the sooner you'll be working in your field of choice.

BygoneCoder0 has the right idea.
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Hello everybody

Before the course I was working for small business in the IT field in web development mainly, and IT Support, as I have a background and I studied Computing Science. I took the course relatively fast, and I think I received an updated/vendor-neutral material. If you are new in IT with the course will give you a good fundation that will help you in yout IT Support Careear.

From all the courses of the specialization, the IT security/Cybersecurity one helped me to understand more that field and helped me with the fundation to take other and more advanced cybersecurity courses in the Industry.

I defenelty recommend this specialization.
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I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?


It's a good program. Did you start it Laura? It's as valid as an A+ imo, and yes I have one of those and some other IT credentials. I used the course to update my knowledge. Speaking as an experienced IT Technician, I was very happy with it. It did all it claimed and more.
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Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.


I'm glad I'm not the only one that feels this way.
Userlevel 7

I've just learned about this certificate, and it sounds like a great opportunity for people seeking an entry-level IT support job – or a BSc Computer Science degree.

Have you gotten the certificate or taken any of the courses? What advice do you have about it?
It's a good program. Did you start it Laura? It's as valid as an A+ imo, and yes I have one of those and some other IT credentials. I used the course to update my knowledge. Speaking as an experienced IT Technician, I was very happy with it. It did all it claimed and more.


Hi @gameplayerTX! I was curious to know what people's experiences have been with the Certificate, but I'm not looking to change careers at the moment. 🙂
Userlevel 7

Yes, I complete all 5 courses in January of this year with 100% on each. After several months of applying to jobs, I’ve given up. The Google IT Support Certificate didn’t earn me a single interview. I applied to the Google IT residency twice and was rejected both times for not having enough experience. At this point I’ve forgotten most of the things I learned and regret spending the money on the certificate.

This may seem like a harsh review. To clarify the course itself was extremely educational. If you want to learn about IT, it’s a well made course. That being said, the certificate doesn’t seem to hold any significance to tech companies. I assumed that being Google and having partner companies would be enough, but I was mistaken.

This certification was supposed to be my way of changing careers, but instead I ended up with an expensive bullet point on my resume and a lot of knowledge that doesn’t help me in every day life. Buyer beware.
I'm glad I'm not the only one that feels this way.


Hi @Brandon Kirkland and @g35jt. I'm sorry you've been frustrated with how things have turned out so far after completing the certificate. Have you been to the Google IT Completer Community yet? There are resources there to better support your job search.
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Hi @Brandon Kirkland and @g35jt. I'm sorry you've been frustrated with how things have turned out so far after completing the certificate. Have you been to the Google IT Completer Community yet? There are resources there to better support your job search.

There is nothing there the only thing I see when I click the Google IT Completer Community link it states "this page is not available to you". Where are the supposed jobs from Google partners? I completed the program in March 2019 and I have not received any emails from Google or their partners with any positions I feel like I wasted my time and money with this program honestly.
Userlevel 7
Hi @g35jt. Sorry about that, how frustrating to be given a link that doesn't work! 😒

I looked into this. If you just received the invitation to join the Google IT Completer Community, it may take up to 24 hours before you have access to the private forum.

I think this is why you're getting that message when you click on the link. The Completer Community should appear on the Community homepage under the "Forums" tab within 24 hours.

Again, I'm sorry for the frustration.

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