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You don't have any active courses right now.

  • 30 December 2018
  • 32 replies
  • 1017 views

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I have enrolled in deeplearning.ai specialization (5 courses).
I have completed 4 courses, 1 is remaining and since few days in my last active tab, there is nothing showing up.
Although all the courses were showing up a few days ago.
Course deadlines are not gone yet.

I tried signing out and signing in again. but it didn't worked.

Please help.
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Best answer by Laura 30 December 2018, 22:54

Hi @raj. I'm sorry to hear this. This is a known technical issue that our team is working to resolve. In the meantime, you can get to the desired course as follows:
  1. Search for the Deep Learning specialization on Coursera.org
  2. Search for the desired course within the specialization
  3. Click on the button that says "Go To Course" (in parentheses it will say "Already enrolled")
Known technical issues are shared in this thread: Known Technical Issues.
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32 replies

@digitalqueen, sorry to hear that. As this is a Specialization, the following path can be a good one:

1. Please click the "contact us" link that is provided on this Help Article:
https://learner.coursera.help/hc/en-us/articles/209819163-Solve-problems-with-Specializations

2. Click the "log in" link and select the Specialization option.

3. Then, select the "Other" option.

4. You should be able to see a "Chat" or a "Send email" link on your screen.

5. Then, click it, type your issue, and send it.

Please note that there is currently a yellow banner informing that a problem is slowing their response times.

If you have more questions, do let me know.
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Hi @digitalqueen,

Although you're enrolled in the course and logged into your account, it shows the Enroll button, right?
Have you tried clearing your cache and cookies? Please take a look at this Help Article:However, if it does not resolve the issue, then you'll have to report it to a Help Center agent, as @Laura also recommended.

Hello Maryam!
When reading through the suggestions you guys were giving, I did already tried to clear the cache and see if that will work but it did not. Is there anyway you can direct me to an agent? I don't know how to get there on the help center.
Hi @digitalqueen,

Although you're enrolled in the course and logged into your account, it shows the Enroll button, right?
Have you tried clearing your cache and cookies? Please take a look at this Help Article:
However, if it does not resolve the issue, then you'll have to report it to a Help Center agent, as @Laura also recommended.
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Hi! Sorry to "beat a dead horse" so-to-speak but it seems this technical issue has occurred again. When I logged into my account today I did not see the course I'm taking: Google IT Support Professional Certificate. I did what the thread suggested which was to search for the course but when I went to the page, I saw the button to "enroll" instead of continue into the program. When I went into settings, I didn't even see the program in my active and inactive sections; it showed that I do not have any active courses when I do. Finally, I was able to see the course but as "inactive" even though my payment is fine and my computer is fine. Can someone please help me? I don't want to fall back in class.
Userlevel 7
Hi @Loai. You should not have a problem getting your certificate for the program. If you have any issues, please contact the Help Center to request assistance. Thank you!
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Hi @Loai. I'm sorry to hear about this. Not seeing an active course is a known technical issue, and our team is working to resolve it. In the meantime, it seems you have found the best workaround.

Thank you for your patience – and thank you for sharing here how you were able to access the course, as this will help other learners.


Thanks you @Laura for your replay.
What should I do now?
I mean is it safe for my courses streaming? I mean after the end of Capstone, will you register it to get a full track certificate, or will it show a problem with it?
Userlevel 7
Hi @Loai. I replied to your post on this topic in the other forum and will share it again here for the benefit of other beta testers. Thank you!

I'm sorry to hear about this. Not seeing an active course is a known technical issue, and our team is working to resolve it. In the meantime, it seems you have found the best workaround.

Thank you for your patience – and thank you for sharing here how you were able to access the course, as this will help other learners.
Userlevel 7
Hi @Loai. I'm sorry to hear about this. Not seeing an active course is a known technical issue, and our team is working to resolve it. In the meantime, it seems you have found the best workaround.

Thank you for your patience – and thank you for sharing here how you were able to access the course, as this will help other learners.
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I am enrolled in the course of data science with IBM, and I have exceeded 8 courses out of 9, currently I am pursuing the ninth course is the Capstone.
When I enter today I can not find the course ?????

The course does not appear in my activity list.
Even the entire data science path does not appear.
Even does not appear in Inactive and Completed lists

I can only see the previous eight courses in the completed list, as separate courseware and not as before, as they were shown as part of the big track, the data science track.

I can only access Capstone by looking for it in Coursera, and then a message appears that I am already enrolled, and I enter the course.

Any suggestion to solve this problem?

(Moved by @Laura to existing thread about active courses not showing)
Badge +2
I am enrolled in the course of data science with IBM, and I have exceeded 8 courses out of 9, currently I am pursuing the ninth course is the Capstone.
When I enter today I can not find the course ?????

The course does not appear in my activity list.
Even the entire data science path does not appear.
Even does not appear in Inactive and Completed lists

I can only see the previous eight courses in the completed list, as separate courseware and not as before, as they were shown as part of the big track, the data science track.

I can only access Capstone by looking for it in Coursera, and then a message appears that I am already enrolled, and I enter the course.

Any suggestion to solve this problem?



(Moved by @Laura to existing thread about active courses not showing)
Thanks again for letting us all know. Hopefully, if others see this, they will know it’s a “bug” now. I am so happy to hear you were helped!
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Yes, all is good. The active course list is a bug that is getting worked on. In the mean time, they reset the course that I could not access allowing me to complete it.

And interacting with the bot a few times and then get access to live help? Not so obvious.
@PmPartch I am so glad you were able to reach a live person finally. I have contacted the Help Center many times, and like Scotty, have always found a live person. It’s good to know how to finally find one. This can help others. I hope you were able to resolve your problem. Thanks for sharing this with us.
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well, maybe I'm just bot worthy (no, I have no idea what I mean by that)
@PmPartch
Nope , I just went there and it gave me a live person straight away. I have never seen what you showed with your screenshot
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I'm in both the beta test and mentor groups (but I've never actually worked as a mentor). Long story.
@PmPartch Excellent!
are you a mentor? That may be the difference, I am.
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Here is the first part of my support transcript (you can see the bot starting off)

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Try it now for yourself. It starts off saying that its a bot.

I just tried what you suggested. To keep asking questions until it sends to me a live person (and it finally did).

Thanks very much to all that responded to my quesiton
@PmPartch How do you determine it is a bot? I have never had a bot there
Userlevel 7
Hi @raj. I'm sorry to hear this. This is a known technical issue that our team is working to resolve. In the meantime, you can get to the desired course as follows:
  1. Search for the Deep Learning specialization on Coursera.org
  2. Search for the desired course within the specialization
  3. Click on the button that says "Go To Course" (in parentheses it will say "Already enrolled")
Known technical issues are shared in this thread: Known Technical Issues.
Badge +1
The 'Chat' button produces a 'bot' and has been a bot all morning, every time I've tried. I'll try again tomorrow. Sure, I'll try asking multiple times to see what happens
@PmPartch Do you get the ‘Chat’ button I the Help Center? They are live people. If not, keep saying in the questions you get that you need more help, eventually you will get the Chat or an email option.
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Please tell me how to ask for a live person
You can ask for a live person, or try again and you will get one...but many of th bots should be able you help you.

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