Worst client service i've ever seen | Coursera Community
Coursera Header

Worst client service i've ever seen

Badge +1
You know guys, Russia is not the best client-orientated country, we have enough rudeness in many services, we used to it, we used to inconvenience. Bet here i found a new record. This is a first site were you can easily loose 400$ for a split-second and all you can have is "sorry we make no refunds for adding seats"

But! We talking about a money, and if you spend money online, you can make mistakes. And here i made one. Because if you pay for smth in Russia, I have to get the secure code by SMS, and we NEVER safe CCV/CVC etc codes on sites! But coursera does! So, here what i have: corporate account whith someone's card. Mistaken payment. No help from coursera ("Ah sorry, it will take a few days", well nice of you when the payment took a moment).

Few weeks before i've spent nearly 2 weeks in support chats where support specialist just continued sending me from one to another. Now they have no chats. I have 2 different admin panels, no idea how to work with plans and seats, but no right to make a mistake. Great learning for company.

Nice help from company that helps people to learn something, good job! Such security, so wow.

In attachment - that's how the "buy" window looks. Blue button, not possible to switch between the cards, no warning windows.

1 reply

Userlevel 7
Badge +12
Hi @Danil. I'm sorry to hear this, it sounds frustrating. Someone from our team will be contacting you to help you.


    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings