Why the ID verification is passed but my name is N/A N/A? | Coursera Community
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Why the ID verification is passed but my name is N/A N/A?

  • 1 January 2019
  • 10 replies
  • 829 views

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I completed my ID verification process, however, the name turns out to be N/A N/A not the one that I applied to appear in my certificates. I wanna know through what ways could this be settled down. Thanks very much for your time!!
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Best answer by Maryam 1 January 2019, 06:24

Hi @Icy Wang,

1. This Help Article may have some useful tips for you: Solve problems with your verification

2. More importantly, it provides a "Contact Us" link. The link will enable you to write to the support team. They will hopefully fix it soon.

I hope this helps.
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10 replies

Hi @Icy Wang,

1. This Help Article may have some useful tips for you: Solve problems with your verification

2. More importantly, it provides a "Contact Us" link. The link will enable you to write to the support team. They will hopefully fix it soon.

I hope this helps.
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same problem as you!
Userlevel 7
Hi @Icy Wang and @Andrew LI. Try reviewing the help article that @Maryam shared above. If that doesn't solve the issue, please contact a Help Center agent via chat or email (if you don't see this option, you may need to click through several articles to find it).
Userlevel 1
Badge +1
Hi @Icy Wang,

1. This Help Article may have some useful tips for you: Solve problems with your verification
2. More importantly, it provides a "Contact Us" link. The link will enable you to write to the support team. They will hopefully fix it soon.

I hope this helps.

Thanks very much! The problem is fixed~
Userlevel 1
Badge +1
same problem as you!
You could try the "contact us" function as Maryam mentioned. It's really helpful.
Userlevel 1
Badge +1
Hi @Icy Wang and @Andrew LI. Try reviewing the help article that @Maryam shared above. If that doesn't solve the issue, please contact a Help Center agent via chat or email (if you don't see this option, you may need to click through several articles to find it).
Thx!!
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Same problem here. I try "Contact Us" but when I click the page displays this message "We can't seem to find the page you requested. You may have mistyped the address or the page may have moved."

I need to download my certificate but my name contains "N/A" before my first name.

Please, I need Help!
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You need to use that "contact us". This will help you a lot.
Thanks,
Parvinder Singh
@arildorodrigues, Sorry to hear that! It's a known issue. Please take a look at Laura's post here.
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Please want my ID to be send or activated and I want to see it and use it please I need it urgent I will be glad if you help me to activate it thanks.

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