Why can't I enrol in a course? | Coursera Community
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Why can't I enrol in a course?

  • 21 July 2019
  • 3 replies
  • 75 views

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I have the following issue: I cannot upgrade a course I am taking. Whenever I press "Upgrade Now", a pop-up appears that offers a 7-day Free Trial. Thus, I have no access to tests, auxiliary materials, etc. What should I do? Also, I am finding it very frustrating that it is not possible to contact Coursera staff directly via e-mail, but have to go through their automatic response system that can barely answer non-obvious questions.
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Best answer by Maryam 22 July 2019, 09:57

Hi @Nales,

Sorry to hear that. You should be able to view a blue "Start Free Trial" button on that window after pressing the Upgrade button.



Please clear your cache and cookies or switch from your current browser to a different one. If the button does not appear for you, this might be a bug. In that case, you'll have to report it to the support agents using this link.

All the best.
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3 replies

Hi @Nales,

Sorry to hear that. You should be able to view a blue "Start Free Trial" button on that window after pressing the Upgrade button.



Please clear your cache and cookies or switch from your current browser to a different one. If the button does not appear for you, this might be a bug. In that case, you'll have to report it to the support agents using this link.

All the best.
Userlevel 7
Badge +9
Sorry for the confusion! To upgrade you need to first start the 7 day free trial, there is no way to skip the free trial and start paying immediately. When you sign up for the free trial you will enter your payment information and your subscription will start automatically once your free trial ends.
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@Claire @Maryam Thank you for your kind replies. The problem was that I could not see the "Start Free Trial" button in my browser. I tried from a different machine and it worked for me!

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