I have the following issue: I cannot upgrade a course I am taking. Whenever I press "Upgrade Now", a pop-up appears that offers a 7-day Free Trial. Thus, I have no access to tests, auxiliary materials, etc. What should I do? Also, I am finding it very frustrating that it is not possible to contact Coursera staff directly via e-mail, but have to go through their automatic response system that can barely answer non-obvious questions.
Best answer by Maryam
Sorry to hear that. You should be able to view a blue "Start Free Trial
" button on that window after pressing the Upgrade button.
Please clear your cache and cookies or switch from your current browser to a different one. If the button does not appear for you, this might be a bug. In that case, you'll have to report it to the support agents using this link
All the best.