We encountered an error while storing the credit card. | Coursera Community
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We encountered an error while storing the credit card.


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I've tried two different credit cards and two different browsers and keep getting the error, "We encountered an error while storing the credit card." Is there a known issue that causes this?
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Best answer by Laura 25 January 2019, 19:12

Hi @Mark L. I'm sorry, that sounds frustrating! I'm not aware of a known issue that would be causing this. Have you visited the Help Center yet? Here's an article that contains a section about getting errors when trying to pay: Solve problems with payments.

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7 replies

Userlevel 7
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Hi @Mark L. I'm sorry, that sounds frustrating! I'm not aware of a known issue that would be causing this. Have you visited the Help Center yet? Here's an article that contains a section about getting errors when trying to pay: Solve problems with payments.
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Thank you Laura for the response. Yes, I tried all of the suggestions on that page before I posted.
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Thanks again Laura. It has now went through.
Userlevel 7
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Thank you for letting us know that it went through successfully! I'm sorry that it took you several attempts. Thank you for persevering. 🙂
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Hi, I've the same problem when I try to use my card.
I've read all the article contained in the help center too.
What can I do?
Many thanks in advance.
Best regards
Userlevel 7
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Hi @ambra. You can click the "Contact us" button at the end of the Solve problems with payments article to get in touch with a member of our support team.
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Hi @Laura,

Many thanks for your help.

Best regards,
Ambra

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