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Unauthorized payments!

  • 17 October 2020
  • 3 replies
  • 35 views

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I have an unauthorized charge for £37 from Coursera on my card.  I did not sign up for any paid courses and when I go to my account information, it shows no current courses or transactions.  I want to speak to someone in Billing, but I am unable to find any way to contact Coursera directly.  This is not acceptable.  Please provide me  with direct contact information immediately to rectify this unauthorized charge with your company.

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Best answer by Judith 17 October 2020, 21:42

@micheal_3425aw yes, you need to contact someone at the Help Center about this. Try this link:

https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera

 Now log in.

Scroll till the end of this article till you  see a link to email them. If this doesn’t work, look for a small box that says contact us. It has a little envelope icon in it and can be found after those yellow thumbs up signs. Press the contact us box and you will be able to reach someone.
If you can’t find that box, look for another article. They are usually found at the end of articles. I hope this works.

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@micheal_3425aw yes, you need to contact someone at the Help Center about this. Try this link:

https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera

 Now log in.

Scroll till the end of this article till you  see a link to email them. If this doesn’t work, look for a small box that says contact us. It has a little envelope icon in it and can be found after those yellow thumbs up signs. Press the contact us box and you will be able to reach someone.
If you can’t find that box, look for another article. They are usually found at the end of articles. I hope this works.

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Thank you so much Judith you're an absolute legend! 

@micheal_3425aw I am so happy this worked for you! Thank you so much for telling me.😀

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