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Unable to find certificate, despite having complete course


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Perhaps it's just that the particular courser I finished doesn't have a certificate available, but it's my understanding when you pay for the courses, you get a certificate. However, I see the following:


I completed the "Improving Deep Neural Networks [...]" course, but I do not see a certificate link like I see with the "Neural Networks and Deep Learning" course.

If I'm missing something, what? And if I don't get a certificate for this course, how do I find out which ones offer certificates, and which ones don't. And secondly, why don't all courses offer certificates?

Thanks.
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Best answer by Maryam 10 February 2019, 19:35

Hi @kwende,

Are you sure about this? On the home page of that course, it is stated that a Course Certificate will be issued. The prototype of the Certificate is also available.



Did you contact the support team?

There is a "contact us" link at the bottom of that page (the Help Article) which enables you to contact the support team.

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...I guess this page explains it: https://learner.coursera.help/hc/en-us/articles/209819063-Solve-problems-with-Course-Certificates.

Specifically: "Some course do not offer Course Certificates. To see which courses you've taken don't offer Certificates, check the "Other Completed Courses section" of your Accomplishments page."

Why courses I pay for don't offer certificates is another question.
Hi @kwende,

Are you sure about this? On the home page of that course, it is stated that a Course Certificate will be issued. The prototype of the Certificate is also available.



Did you contact the support team?

There is a "contact us" link at the bottom of that page (the Help Article) which enables you to contact the support team.
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Thanks for your response! So, as it turns out, there must be some kind of background process going on which generates the certificates themselves? I don't recall this being the case with the first course I took, but it took the second course a full hour before the certificate showed up.

Compare this image to the previous one. I wonder what happened?

Yes, sometimes you just need to wait or refresh your webpage to solve such issues.
It's good that you got the Certificate eventually. Congratulations!
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Hello
I am also facing this difficulty.I have applied for deep learning specialization.I have completed "Neural Networks And Deep Learning Course and also had paid for it. But I can't find the certification link. So do you know in how many days,can I get the certificate link? or how to solve this problem?
Hi @falconpurple,

Please log out of your Coursera account, log back in, and check it again after a few hours.
If it does not show up, then report it to the Help Center. There is a "contact us" link on this Help Article:
https://learner.coursera.help/hc/en-us/articles/209819063-Solve-problems-with-Course-Certificates

Click it, select the issue, and answer a few questions. You'll see a "No, I want to chat/send email" message. Then, you'll be able to write to the support team. They will help you resolve it.

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