Unable to complete Week 6, in Course 3 of the Google IT Support program | Coursera Community
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Unable to complete Week 6, in Course 3 of the Google IT Support program


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I am on the last two assignments of this course, they're both external assignments I do inside of a virtual machine.

On the Windows assignment,
Step 3: Update VLC
I receive an "error occurred while checking for updates" message when trying to update VLC inside of the program itself, the system will not give me a score when manually updating the program by uninstalling/reinstalling the new, updated software.

Last step: Fix Permissions
The first time I changed permissions for the file I did it through PowerShell and couldn't receive a score.
The second time going through the assignment I tried a click-through for the permissions on the super_secret_file (manually going to the folder the file is located in, clicking "Properties" on the file, going to security tab etc..), though it's kind of vague what exactly I'm supposed to do. I tried denying full access under the "everyone" group, which is what the event log called for, but I wasn't able to be credited points for that, so I tried allowing full access to "everyone" and still couldn't get points accrued.


On the Linux assignment,
I receive a "Connection Failed

You do not have sufficient permissions to SSH into this instance. You need one of compute.instances.setMetadata, compute.projects.setCommonInstanceMetadata or compute.instances.osLogin (with OsLogin enabled) and iam.serviceAccounts.actAs." message when trying to connect to the VM instance.

I've tried following all of the Coursera Troubleshooting steps to no avail, waiting a day, rebooting, clearing cache/cookies. I'm still unable to connect.
I'm worried that I'll end up having to bite the 60% score on my Windows assignment and the 0% score on the Linux one because I can't even connect to the VM to even try to do it.
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Best answer by voomanchu 19 February 2019, 23:51

I have this exact same issue, as well. Except mine is in Week 1 of course 3.

I was able to connect to the Windows VM with no issues at all and completed that lab. When I tried to connect to the Linux VM, I got that same message:

"Connection Failed

You do not have sufficient permissions to SSH into this instance. You need one of compute.instances.setMetadata, compute.projects.setCommonInstanceMetadata or compute.instances.osLogin (with OsLogin enabled) and iam.serviceAccounts.actAs."

It's driving me absolutely crazy because i've tried so many times to fix it. I've tried following all of the Coursera Troubleshooting steps, as well. I don't want to get a 0 for this either because I can't even connect to it.

@voomanchu, please let me know if you figured out how to fix it :(

Thank you, my dude.

It's really silly how difficult it is to actually get in touch with Coursera, but when I finally did they told me to talk to Qwiklabs about it because it was something on their end. Seemed odd to make me do the troubleshooting request, but whatever. Just seems like they should care a little bit more about what's going on in the courses THEIR offering, whether or not it's an external tool failing.

Anyways, I got in touch with Qwiklabs customer care and made them aware of the issue via email. It took them 5 days to fix and I had to have Coursera extend my deadline so I wouldn't have to bite the 0% score on the Linux assignment. In my case, I had to use PuTTY and download a .PPK file instead of using the Google Console to connect and do the assignment.

Hope you get it figured out!
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Hi @voomanchu. Sorry to hear you're having these issues. I recommend posting this in your course discussion forum, as other learners in your course may be having the same problems. It's also possible someone in your course may know how to resolve the issues.
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I have this exact same issue, as well. Except mine is in Week 1 of course 3.

I was able to connect to the Windows VM with no issues at all and completed that lab. When I tried to connect to the Linux VM, I got that same message:

"Connection Failed

You do not have sufficient permissions to SSH into this instance. You need one of compute.instances.setMetadata, compute.projects.setCommonInstanceMetadata or compute.instances.osLogin (with OsLogin enabled) and iam.serviceAccounts.actAs."

It's driving me absolutely crazy because i've tried so many times to fix it. I've tried following all of the Coursera Troubleshooting steps, as well. I don't want to get a 0 for this either because I can't even connect to it.

@voomanchu, please let me know if you figured out how to fix it :(

Thank you, my dude.
Userlevel 7
Badge +12
@voomanchu, @Mikey – Have you contacted the Coursera support team to ask for help? If you go to this Help Center article, you can click on the "Contact us" button at the end: Report a problem with a course. You'll answer a few questions then have an option to email the Coursera support team.
Badge +1
I have this exact same issue, as well. Except mine is in Week 1 of course 3.

I was able to connect to the Windows VM with no issues at all and completed that lab. When I tried to connect to the Linux VM, I got that same message:

"Connection Failed

You do not have sufficient permissions to SSH into this instance. You need one of compute.instances.setMetadata, compute.projects.setCommonInstanceMetadata or compute.instances.osLogin (with OsLogin enabled) and iam.serviceAccounts.actAs."

It's driving me absolutely crazy because i've tried so many times to fix it. I've tried following all of the Coursera Troubleshooting steps, as well. I don't want to get a 0 for this either because I can't even connect to it.

@voomanchu, please let me know if you figured out how to fix it :(

Thank you, my dude.

It's really silly how difficult it is to actually get in touch with Coursera, but when I finally did they told me to talk to Qwiklabs about it because it was something on their end. Seemed odd to make me do the troubleshooting request, but whatever. Just seems like they should care a little bit more about what's going on in the courses THEIR offering, whether or not it's an external tool failing.

Anyways, I got in touch with Qwiklabs customer care and made them aware of the issue via email. It took them 5 days to fix and I had to have Coursera extend my deadline so I wouldn't have to bite the 0% score on the Linux assignment. In my case, I had to use PuTTY and download a .PPK file instead of using the Google Console to connect and do the assignment.

Hope you get it figured out!
Userlevel 7
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Thanks for taking the time to share this, @voomanchu. I'm sorry it took awhile to get the issue resolved.
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I am also having the problem with Course 3 Week 6. Of the 5 objectives I can do 3 no problem - but Update VLC and Fix Permissions are causing me a lot of grief. They are relatively simple tasks but the lab refuses to award the points.

Update VLC: Checking for updates through the VLC app's Help=>Check for Updates menu gives me an error "An error occurred while checking for updates...". I uninstalled and then installed the latest version of VLC, then checked for updates using the same procedure. The app told me that I had the latest version installed. Yet, the lab will not award the points for completing the step.

Fix Permissions: I navigate to C:\Users\Temp, right-click on super_secret_file, click Properties, click on the Security tab, click Everyone, click Edit, click Allow for the Write permission, click Apply, click OK (or skip Apply and just click OK) and.....no points awarded.

Could I be missing something? These steps seem straightforward - why is the lab not awarding the points? I have sent an inquiry to Qwiklabs asking for help. To their credit, they have so far been very helpful and quick with their responses. Having said that, lately I feel like I spend more time just trying to get labs to function properly than I do in performing the actual tasks. This is causing me doubts about whether I want to continue with other Coursera courses, as I just want to learn - not spend my time fighting fires that aren't mine. Anyone else feel similar?
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I am having the exact same problems as CSG. Updating VLC and Fix Permission.

If I locate the VLC in PowerShell, it lists its version as 3.0.6, but if I look it up in the Control Panel, under Remove/Change programs, its version there is 2.0.1. And no matter what I do, I can't get the update through.

Regarding the Fix Permission, no matter what I do, I don't get credit for having clicked 'allow' for Write permission. I am also beginning to doubt what it is, I am suppose to 'fix' in the permissions?
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Unable to complete Week 5, Last Course (Install, Update and Remove Software in Linux)

of the Google IT Support program


chmod: cannot access 'x:/users/xxxxxx/Downloads/qwikLABS-xxx-xxxxxxx.pem': No such file or directory


😥
Userlevel 7
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Hi @CSG, @idhund and @clouDNine. I'm sorry you're having issues completing your assignments. I can understand why you'd be frustrated! I suggest posting in your course discussion forum as other learners in your course may be able to help. Otherwise, please do contact Qwiklabs.

In case you haven't seen it yet, we have an article about Qwiklabs in the Coursera Help Center: Solve problems with Qwiklabs. And the Qwiklabs FAQ is here. You can contact Qwiklabs by email from that FAQ page.
I recently finished the whole specialization. There is a known issue with this assignment. everyone should take screenshots of completing it (VLC, process killing etc) and contact Quiklabs help team. The grade will be fixed. You would find this answer if you read carefully the forum of your course. Google should fix that bug, of course.
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Thanks so much for taking the time to share this info, @maruta! Congrats on finishing the Specialization.
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The VLC glitch hit me in the Windows VM. As for Linux, I get through the first on but can't seem to do the proper bash commands to do find & solve the other Qwiklab to continue received the credit.
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You need to upgrade VLC using powershell like we learned in the course. You need to change directories down to just C:> after you get down to that, run the commands: choco install VLC
Don't think that is necessary, but I did it just in case. Next command you need to run is choco upgrade VLC
That upgraded VLC for me from v2.0.1 to v3.0.6
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You need to upgrade VLC using powershell like we learned in the course. You need to change directories down to just C:> after you get down to that, run the commands: choco install VLC
Don't think that is necessary, but I did it just in case. Next command you need to run is choco upgrade VLC
That upgraded VLC for me from v2.0.1 to v3.0.6


Ah... that makes sense but wish the lab would just credit the upgrade with or without going through powershell. That's my only issue I have with it.

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