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Time zone bug?

  • 14 August 2019
  • 4 replies
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Userlevel 5
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Whenever I am trying to access coursera (since afternoon) I am facing a screen that prompts me to change my Coursera time zone setting.
The reason specified is that "your computer's timezone does not seem to match your Coursera account's time zone setting".

I checked it is the same across all devices I am using to access Coursera. Still, I tried to reset by selecting some other timezone followed by my timezone but then its save option doesn't work.

Anyone else facing this issue? Anyway to fix it Or is it a bug?
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Best answer by Claire 14 August 2019, 20:08

Our team has just launched an improvement to our platform which means dates and times will always be shown in the learner's local timezone. Before some dates were shown in Pacific Time and others were in the local time.

If a learner has a different timezone set for their device than for their Coursera account, they'll get the message you're seeing, @Namrata Tejwani

Check which timezone is set in your account here https://www.coursera.org/account-settings

If it's the same as the timezone set on your device then this is a bug, so please report it via the Help Center.

If not, then go ahead and change your account settings to match and you should stop seeing the message.
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Userlevel 7
Badge +9
Our team has just launched an improvement to our platform which means dates and times will always be shown in the learner's local timezone. Before some dates were shown in Pacific Time and others were in the local time.

If a learner has a different timezone set for their device than for their Coursera account, they'll get the message you're seeing, @Namrata Tejwani

Check which timezone is set in your account here https://www.coursera.org/account-settings

If it's the same as the timezone set on your device then this is a bug, so please report it via the Help Center.

If not, then go ahead and change your account settings to match and you should stop seeing the message.
I had the same message yesterday and saw that the time zone they had me listed for was Pacific. I changed it and all is well.
Userlevel 5
Badge +6
Judith, India has only one timezone, in available options only Dilli is there. So I have reset it to Dilli again, but save option is not responsive.
I will recheck again today and notify chc if issue persist. Thanks, @Claire and @Judith

This brings me to another question.
1. Since many learners travel across the globe, some frequently, they do not/ will not change time zones of all devices, they will not see this message while accessing their Coursera account? As now there is no mismatch but actually, the location being different means different time zone at the time of access? Or Is this auto detect change?
2. Also often mobiles are set at auto select time zone, in that case, the device will choose different time zone than (manually selected but not changed now) time zone for Coursera. Will this message again pop up?
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adjusted the timezone still giving the same error.....please fix

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