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Subscription not cancelled after completing specialization


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Hi All,

I have completed Deep Learning Specialization. Also received specialization certificate. But under ‘My Purchases’, it shows my subscription will be charged again on 24th.
As per FAQ, subscription should not charged after completing specialization.
Since I want to retain access to course material, I don't intend to cancel subscription.
I have raised request with Help Center.

If this issue is not sorted by 24th and still if I am charged for subscription, will I get refund ?

Thanks in advance


2 replies

Userlevel 5
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@Nagaraj Nayak 

Click on the pink bar on the top of this page. That will take you to another post where the common issues and how they can be resolved is given. You can learn how to send a support request.

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I’m also facing the same, I’ve completed Cisco Networking Basics Specialization and earned all certificates but still on visiting the Payment page, it reflects that my Subscription for Specialization is still active and will charged ₹3,617 on June 8, 2020 as I’m posting this on May 23, 2020.

Please resolve the issue, I want it to be done according to the process as per rather then cancelling forcefully.

And will I be able to access the course materiel after subscription ends? 

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