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Problem with id verification

  • 26 March 2020
  • 14 replies
  • 1963 views

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I am having troubles with verifying my id. When I try to verify my id on laptop it gives a error saying" Your camera appears to be stopped working". And when I try to verify in mobile app and mobile browser it stucks on a screen saying "Your browser is requesting permisson for camera usage" . When I talk with customer support they said clear the cache of website on laptop and try again. I tried however I got a another error saying I need a camera with higher quality. is there a another way to verify my id?


14 replies

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Hey Mustafa ! 

I face the same problem as you did.

I have a camera on my PC, but the third party seems to ignore it, and claims that ‘my camera is stopped’. So I’m not able to have my identity verified.

 

Waiting for a solution !

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I too, faced the same problem, with my laptop, so here is the solution for it,

Take your smartphone and open coursera’s website(preferably on chrome/or safari) , and then follow the same process which u were trying in your pc for verification, remember to allow camera usage for the website, when a prompt asks for the same.

Please don’t do this on coursera’s App, because it crashes while verifying .

 

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Hey Mustafa ! 

I am facing same problem.

I am not able to verify my id, as third party is not recognising my PC camera.

I am facing the same issue. Can anybody help?

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I too, faced the same problem, with my laptop, so here is the solution for it,

Take your smartphone and open coursera’s website(preferably on chrome/or safari) , and then follow the same process which u were trying in your pc for verification, remember to allow camera usage for the website, when a prompt asks for the same.

Please don’t do this on coursera’s App, because it crashes while verifying .

 

Hi

I tried the above but the problem remains same 

please share if u can find another method

 

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Guys use Mozilla Firefox web brower app in Android phone for verification

It will accept the request and the verification procedure is done

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Every time i try to do a id verification this happens 

please help

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I am using a pc and a laptop. Both device not works.

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Has anybody found a solution yet?

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I just tried it on Opera mobile browser and it worked. When you reach the 3rd stage of the verification you’ll be automatically prompted to permit the browser to record audio, video, and take photos. Try it. 

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Try it using chrome or mozilla in phone it worked for me!!!Better if you upload images for your ID’s rather than capturing it at that time because camera crashes most of the time.

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Here the solution. 

 

1 - If you use GC. Change the web browser like firefox, safari etc.

 

Didn’t work? Go to step no 2

 

2 - Use mobile web browser like firefox, safari etc. Don’t use GC. It worked for me. I already submit the ID verification.

 

Good luck. 

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Guys use Mozilla Firefox web brower app in Android phone for verification

It will accept the request and the verification procedure is done


It worked for me.

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Hello,please can you help me in verifying my ID. I did it 5 times, but this app does not work. I took a photo of my ID and a photo of mine both with ANDROID and laptop, but something is going wrong. They cannot verifying me. And now  I have blocked. How can I solve this problem? I will be glad if you can help me. Thanks beforehand.

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