I am having troubles with verifying my id. When I try to verify my id on laptop it gives a error saying" Your camera appears to be stopped working". And when I try to verify in mobile app and mobile browser it stucks on a screen saying "Your browser is requesting permisson for camera usage" . When I talk with customer support they said clear the cache of website on laptop and try again. I tried however I got a another error saying I need a camera with higher quality. is there a another way to verify my id?