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Problem processing my credit card information while try to enroll in Course

  • 22 May 2019
  • 9 replies
  • 611 views

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Hi,
I'am having problem starting a free trial with Course enrollment, when entering my credit card info, I always gets this message:

''Sorry, there was a problem processing your credit card. Please try again with a different credit card.''

I firstly tried with my VISA card, and after that with MasterCard card, but always ended up with same message.

I have followed the instructions form Helpcenter to clear cashing and cookies and even changed my browser , and re-loged again, but all of that didn't help.

Please can you suggest what I need to do next?

best regards,
jasmin
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Best answer by Laura 27 September 2019, 20:58

I recommend visiting the Help Center, where you can read about common payment issues and contact the support team for additional help if needed: Pay for a course or Specialization.
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9 replies

Userlevel 4
Badge +4
Hi @JASMIN


Most of the times when I have these kind of issues I check:
if I have money on my pre paid card or
on my bank account if I use my debit card.
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I have a similar problem even after loading my prepaid credit card with money.

Did you already solve your problem?
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I've got the same problem.
I have no issues with my credit card and checked with the issuer.
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I am also facing the same problem.
Userlevel 7
I recommend visiting the Help Center, where you can read about common payment issues and contact the support team for additional help if needed: Pay for a course or Specialization.
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Hello, same problem. I called visa and they said the have authorize the payment by checking my personal information. please what now? what can I do? I also have a maestro debit card but it says wrong card number, so it does not accept maestro from mastercard debit card neither.
Userlevel 7
Hi @bioglicht, please visit the Help Center using the link I shared. You can reach our support team that way.
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Hi, I also had the same problem and visited the Help Center, but the clicking the ‘Contact us’ does not work. It only forwarded the Help topics page. No idea to contact to ask for solution.

Userlevel 7

Hi, I also had the same problem and visited the Help Center, but the clicking the ‘Contact us’ does not work. It only forwarded the Help topics page. No idea to contact to ask for solution.

Hi @Naoki. Sorry to hear about this. We’ll look into it! In the meantime, please use this link – follow the steps to share a bit more information about your issue and then you’ll have the option to connect with a support agent.

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