Payment problem | Coursera Community
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Payment problem


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My Coursera course that I learned overdue many days ago and I still have to pay for it now. I don't know how to solve this problem. and I can't find anything in my purchase part which means that i have already cancalled that course but i still have to pay for it. it's crazy, I am helpless. 

 

Then I delete all my Coursera accounts. I don't know why the platform still charges me. I have paied 300+ dollars. I emailed the Cousera. but there was no response. I am almost crazy, this website cannot give me a way to find an :employee to solve my problems

 

There is my last post:

 

Thank u for all your help.

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Best answer by Archisha Bhar 7 April 2021, 08:42

@guoguo, see if you have followed these steps. Make sure you are logged in (click on Log in on the top right)

Click on “Here”
Write your problem

 

 

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7 replies

Userlevel 6
Badge +13

Hi @guoguo

Sorry to hear about this.

What reply did you get from the Help Center after you emailed them (following the steps in your previous post)? Did they provide any procedure?

Regards.

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I just use “email us” ,however, it did not work. I don’t know why:disappointed::sob:

Badge +1

Hi @guoguo

Sorry to hear about this.

What reply did you get from the Help Center after you emailed them (following the steps in your previous post)? Did they provide any procedure?

Regards.

I don’t know why. And maybe because I didn’t apply successfully last month? If I applied, I can find REQUESTS on My Activity part. Right? I just applied again and i think it is successful. I will wait for the response from this platform

Userlevel 6
Badge +13

@guoguo, see if you have followed these steps. Make sure you are logged in (click on Log in on the top right)

Click on “Here”
Write your problem

 

 

Userlevel 6
Badge +13

Hi @guoguo

Sorry to hear about this.

What reply did you get from the Help Center after you emailed them (following the steps in your previous post)? Did they provide any procedure?

Regards.

I don’t know why. And maybe because I didn’t apply successfully last month? If I applied, I can find REQUESTS on My Activity part. Right? I just applied again and i think it is successful. I will wait for the response from this platform

See what happens next.

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@guoguo, see if you have followed these steps. Make sure you are logged in (click on Log in on the top right)

Click on “Here”
Write your problem

 

 

Thank you, I have solved this problem. I am appreciate your help.

Userlevel 6
Badge +13

You’re welcome, @guoguo.

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