Payment issues and no customer support? | Coursera Community
Answered

Payment issues and no customer support?


Badge +1

I tried to enroll  for a google certificate program in ux and I faced the worst ux problem I’ve seen from a digital company in the last 5 years. 
 

I live in India and recently the govt decided to ban all recurring payments on cards (to curb misuse, apparently). I’m unable to pay for the course and there’s no option to contact anyone to solve this? I’m happy to pay through other channels that are available to me - such as google pay - but coursera refuses to take google pay - ironic when the course is google certified but the company can’t support google payments.

 

kind of pathetic to not have a number or even an email when coursera is happy to accept money for courses after first advertising them as free courses. 
 

If the same course was available elsewhere I’d have gladly moved to that service and enrolled. Please enroll in the google ux course yourselves as you clearly need it. And enlist me too as I still want the certificate. 

icon

Best answer by salahny 25 April 2021, 17:55

Hi @Varun Scarfoot . you can see the accepted payement for indian learners and how to pay in this help article : Payments in India , If you need to contact customer support , make sure you are login to your account you will find email us here at the bottom of the page click on it and after submit your email query : https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera

View original

12 replies

Userlevel 7
Badge +13

Hi, Customer support is active on the Help Center button right-top this page. Be sure you log-in so that you could also find a Contact-us section. Describe shortly your issue with the important details. bye  

Badge +1

Thanks for your quick response, ATP, but I’m sorry to say that doesn’t help much. The customer support options you’re referring to do not exist on my screen. I am logged in. There is no contact us section. There is no space for me to describe my issue. There is only a help centre with default FAQs to browse. 

Userlevel 7
Badge +8

Hi @Varun Scarfoot . you can see the accepted payement for indian learners and how to pay in this help article : Payments in India , If you need to contact customer support , make sure you are login to your account you will find email us here at the bottom of the page click on it and after submit your email query : https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera

Userlevel 6
Badge +13

Hi @Varun Scarfoot

Adding to what @salahny said, once you click on the “fill out our contact form” link at the bottom of that article, you should see this page. Log in before you write your query.

Regards.

Badge +1

Thank you for your response and suggestions, Salahny. As I told ATP, I’ve already seen the help centre and it was of no help. Here is a screenshot for reference - I’m logged in but no chat section is visible. I have to fill out the contact form and wait,  I guess. 

 

Userlevel 6
Badge +13

@Varun Scarfoot, the Help Center won’t take long to respond to your query. Please don’t worry.

Badge +1

Thank you all for your promptresponses. I have filled out the form and I hope my payment issue is resolved soon.

Userlevel 7
Badge +8

you are welcome @Varun Scarfoot click on fill out contact form and submit your email query they will respond to you in your email .

 

Userlevel 6
Badge +13

You are welcome, @Varun Scarfoot. Hope your problem gets resolved.

Badge

@Varun Scarfoot Please let me know if your problem gets solved. I’m facing the same issue

Badge

Hi. Facing the same issue. Please do let us know if you are able to get this problem resolved.

Userlevel 6
Badge +13

@Varun Scarfoot and others. If you are still looking for an answer to this question, it has already been answered in the thread below:

Regards.

Reply