Payment issue - Scam | Coursera Community
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Payment issue - Scam

  • 16 March 2019
  • 6 replies
  • 353 views

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Today I canceled my monthly payment for a course. While my next monthly payment was due only in a few weeks, coursera actually debited my card before canceling my suscription... Not nice Coursera.

6 replies

Hi @Annab,

Sorry to hear that. Have you been able to contact the Help Center agents? They can help you discover the reason. If you have not done so yet, please take a look at this thread:

https://coursera.community/community-help-questions-40/how-to-get-technical-help-with-coursera-817

Best wishes.
Userlevel 7
Hi @Annab. I'm sorry for the issue. That sounds very frustrating. As Maryam has said, the support team will be happy to help you get this resolved. You can follow the steps in the tutorial provided above. Or, you can go here and click "Contact Us" to get started: Request a refund for a course payment.
Badge +1
Thank you or the rapid follow-up. Got the reimbursement but I think this case is not unique.
Userlevel 7
Hi @Annab. Thanks for letting us know that you got the reimbursement. Again, I'm sorry for the frustration you experienced.
Badge

This is a total scam. I’ve canceled my subscription a month ago, by that time I hadn’t been on the website for another month or two, and you “renew my subscription” and the course is “no-refundable”?!! This is the worst service I have ever used.

I want a refund for at least the last subscription.

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>Because all Course or Specialization subscriptions begin with free trials, you can't get a refund for >a payment made on a subscription after the free trial ends.

I never used a free trial, I went straight to the paid course, and was meaning to get back to studying, but now I will never so much as would go to this website. This is plain ridiculous. 

I haven't used a free trial, which I don’t even think was available, so I WANT A REFUND.

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