Best answer by Maryam
In case the Help Articles do not address your issues when you visit the Help Center, and you need to reach the support agents, please follow these steps. I've selected this Help Article as an example: Refund Policies
- Open the Help Article. If the content does not address your issue, click Contact Us. It's located at the end of the article.
- Now, click the "Payments" option, for example:
- Select "Refunding a payment":
- Click "I need a refund", for instance:
- Then, you may select "A subscription payment":
- You'll see such a link: "Still need help? Contact us"
- Then, you'll be taken to this page. Make sure you'll sign into your account. The "live chat" window (or a form for sending an email message) is available.