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Known Technical Issues


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This is where we'll share bugs that we know are affecting multiple learners and that our team is working to fix. Check the thread below for a workaround or temporary solution. You can also do a search here in the community to find existing threads about your topic. Visit the Help Center if you need more help with your issue.

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RESOLVED (updated 15 January 2019)

Known Issue: Financial aid button is visible/available for a course or Specialization, but it disappears after logging in.

Thanks to community member @Maryam for sharing this workaround.

Workaround: Please follow these steps to see the "financial aid" link:
  1. Click the title of the first course to open its home page.
  2. Click the Enroll button.
  3. Select the "audit" mode.
  4. Then, come back again to the home page of the first course to see the link.
  5. Click the link and follow the instructions.
Read more about applying for financial aid in this Help Center article.

Community thread about this issue: Financial Aid option not there!
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RESOLVED (updated 21 January 2019)

Known Issue: Active (in-progress) courses not showing up on dashboard

Workaround: Please follow these steps to access your in-progress course:
  1. Search for the Deep Learning specialization on Coursera.org
  2. Search for the desired course within the specialization
  3. Click on the button that says "Go To Course" (in parentheses it will say "Already enrolled")
Community thread about this issue: You don't have any active courses right now.

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