My old password has only 6 characters and it seems that new requirements are to use 8 or more. I cannot use my old password nor I get any email when I request my password to be reset. Any help?
Userlevel 7
+8
Hi
if you still have an issue you can contact customer support agent to get help . you will find email us here click on it and after that submit your email query : https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera
+1
Thank you Salahny!
Unfortunately I still cannot connect with my login details nor I receive emails to reset my password. Thourgh I receive emails from Coursera on other stuff. I did check my spam folder and cannot find any email from Coursera.
Please advise on what other steps I could undertake.
Thank you!
Jaime
+1
Also the link you are sharing is not useful as the site requires me to login in order to get specific help. This is a real customer service gap for Coursera!
Userlevel 7
+8
you are welcome
+1
Thank you dear Salahny. I just tried with another browser but the problem remains. I have sent an email as per your instructions and hope to get an answer soon.
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
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