Issue with Paying for a Course | Coursera Community
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Issue with Paying for a Course

  • 11 March 2019
  • 3 replies
  • 222 views

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Hi,

I've already tried all options in the help center for solving issues with payments, there's no way to contact Coursera (no contact us option in any of the help center articles). When I try to pay for my course I encounter the error:

" Sorry, there was a problem processing your payment. Please contact Coursera for assistance."

And to that end, I cannot contact Coursera.

Thanks,

Kyle
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Best answer by Laura 12 March 2019, 00:45

Hi @kylecheung. I'm sorry, that sounds frustrating! When you click that link, what happens? Do you get an error message?

Make sure that you're logged into your Coursera account when visiting the Help Center. After you try to solve the issue in the Help Center, you'll get an option at the end of the page that says "Contact us." Click through a few more options and you should see: "Still need help? Contact us." If you click that link, you'll be able to contact a member of the support team.

There's a tutorial on how to use the Help Center here: How to get technical help with Coursera.
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@kylecheung
Using the Search feature in this forum:

https://coursera.community/community-help-questions-40/payment-issues-on-coursera-527
Userlevel 7
Badge +13
Hi @kylecheung. I'm sorry, that sounds frustrating! When you click that link, what happens? Do you get an error message?

Make sure that you're logged into your Coursera account when visiting the Help Center. After you try to solve the issue in the Help Center, you'll get an option at the end of the page that says "Contact us." Click through a few more options and you should see: "Still need help? Contact us." If you click that link, you'll be able to contact a member of the support team.

There's a tutorial on how to use the Help Center here: How to get technical help with Coursera.
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There is no contact us button anymore.

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