ID verification using passport | Coursera Community
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ID verification using passport

  • 16 September 2020
  • 16 replies
  • 99 views

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ID verification requires only a passport in my country.. and i do not have a passport.. what  should i do????


16 replies

Userlevel 7
Badge +14

@Mina Atef - you are most Welcome! 

Best Wishes on your certification! 🙂

Badge +1

Okay @Claire . @Mina Atef , do you want to get more info on this? 

Or, is your problem resolved? 

Can you share the feedback you are receiving now? 

How many attempts are still left out of five for id verification? 

I have contacted the Coursera Support and they have solved my problem, They verified my account 😃. 

Thank you very much for your care ♥️

Userlevel 7
Badge +14

Okay @Claire . @Mina Atef , do you want to get more info on this? 

Or, is your problem resolved? 

Can you share the feedback you are receiving now? 

How many attempts are still left out of five for id verification? 

Userlevel 7
Badge +11

@Mohammad Sameer Hasan we don’t provide a direct URL for people to submit tickets. This is deliberate because we want to make sure people have tried to solve their problem by reading our help center articles first.

Please don’t put screenshots of help center articles into the community. Coursera changes rapidly and so articles are also likely to change and then any screenshots will be out of date. Also, if people are reading articles here they can only see the one article you have copied whereas if they go to the help center it will be much easier for them to find any additional articles which might be relevant to them.

Userlevel 7
Badge +14

@Mina Atef , you are most welcome. 

If you want to give a try, you may even use this topic to see common issues and their answers and go down to the word that says email us here then click and see if it's proceeding or redirecting you back to help center. If you are able to proceed, you can submit a ticket as well I guess. 

https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera

 

Badge +1

@Mina Atef - that's a major issue which is getting resolved now. Many people have very unique region specific problems that needs the attention of help center experts here. It's strange that sometimes the url to submit ticket works and nowadays it's redirecting to help center again without notifying learners about it. Some people may call it as irresponsible behavior to not notify learners and put them at risk. Probably due to covid 19, and unavailability of full staff strength. Others may perceive it as an issue not so important thus they are getting redirected to help center. There can be many reasons but the best possible way to resolve this to have someone from help center answer it here. 

As you may have noticed, I have tagged Claire Smith above for further development on this topic. 

 

Hopefully it get's resoved soon. 

Thanks alot❤️

Userlevel 7
Badge +14

@Mina Atef - that's a major issue which is getting resolved now. Many people have very unique region specific problems that needs the attention of help center experts here. It's strange that sometimes the url to submit ticket works and nowadays it's redirecting to help center again without notifying learners about it. Some people may call it as irresponsible behavior to not notify learners and put them at risk. Probably due to covid 19, and unavailability of full staff strength. Others may perceive it as an issue not so important thus they are getting redirected to help center. There can be many reasons but the best possible way to resolve this to have someone from help center answer it here. 

As you may have noticed, I have tagged Claire Smith above for further development on this topic. 

 

Hopefully it get's resoved soon. 

Userlevel 7
Badge +14

@Claire - are you aware of any url which is not broken for easy communication with the help center to resolve her issue? 

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The course required Verifying ID.. 

And I wasn't told this..

When I entered the verification page the only option available in the ID type menu was "Passport" 

I didn't know what to do so i tried uploading my National ID anyways (twice) and it failed.. 

When I  chose a different country More options appeared (including National ID and driving licence) but when I chose Egypt Back the only ID type displayed was "passport".. 

Userlevel 7
Badge +14

@Mina Atef , oh okay, I got it. That's the issue. You mean to say you don't have passport and Coursera only provides identification for learners in Egypt with Passport. But, where did you get this info? 

Is their any topic where you read this or was it a practice at Coursera told by some of your friends who faced the same issue so after several trial and error they came to conclusion that Coursera only provided Egypt with Passport as verification? 

This is a serious concern as your course certificate will be affected. 

By the way, did the course ask you to verify or you started verifying by yourself? 

 

Badge +1

@Mina Atef , if you specifically look at the topic at this part, you will see driver's license written as well so that means it's acceptable too. But, are you talking that you possess passport only? In that case look for the expiry date of your passport and whether the image you are uploading is clear or not? 

 

 

You don't seem to understand me..

Some countries have the options to upload an image of their driving licence or National ID card or Passport.. many options..

But coursera gives Egypt only one Option available for ID verification It is to upload an image of your passport.. No other options..

And I do not have a passport. That's the problem.. 

Userlevel 7
Badge +14

@Mina Atef , if you specifically look at the topic at this part, you will see driver's license written as well so that means it's acceptable too. But, are you talking that you possess passport only? In that case look for the expiry date of your passport and whether the image you are uploading is clear or not? 

 

 

Badge +1

@Mina Atef , as mentioned in the topic you can even use driver's license. Is that available with you? 

Nope.

Passport is the only option available 

Userlevel 7
Badge +14

@Mina Atef , as mentioned in the topic you can even use driver's license. Is that available with you? 

Badge +1

I believe you can use any National Identity card or Passport.Checkout this topic under help center to know more about id verification process. 

https://learner.coursera.help/hc/en-us/articles/209818953-Set-up-ID-verification-for-a-Degree-or-MasterTrack-course

 

The only available Option is to use a passport.. I've tried to Upload my national ID card and it failed.. I don't have a passport, what can i do??.. 

Userlevel 7
Badge +14

I believe you can use any National Identity card or Passport.Checkout this topic under help center to know more about id verification process. 

https://learner.coursera.help/hc/en-us/articles/209818953-Set-up-ID-verification-for-a-Degree-or-MasterTrack-course

 

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