ID Verification limited to 5 attempts | Coursera Community
Answered

ID Verification limited to 5 attempts

  • 3 June 2020
  • 8 replies
  • 216 views

Badge +1

ID refuse and in the end send me this letterID VerificationWe couldn’t verify the ID you submitted. For security purposes, we limit ID verification to 5 attempts. Visit the Learner Help Center for 

icon

Best answer by Vasavi L 8 November 2020, 17:59

@jasminstan13 

Sorry to hear this, please go through the help article here Get Help with Coursera. And make sure if you are login into account and you will see technical or accessibility issue, you can email us here click on that and submit your query via email. Hope this will help you to resolve your issue.

Good luck

View original

8 replies

Userlevel 6
Badge +4

@Kashif raza 

You can  get help from the Coursera support team by logging into the Help Center.  Go to the Troubleshooting articles page. Click on “Solve problems with Coursera” and scroll down to page bottom. Click on "Contact Us"  link   and then you will see a link to email Coursera. This link can be seen above “Contact us” after you click “Contact us”. This will take you to a form that you can complete about your issue.

Badge

there is no option ‘contact us ‘ at the moment, what do I do ?

Userlevel 7
Badge +6

@jasminstan13 

Sorry to hear this, please go through the help article here Get Help with Coursera. And make sure if you are login into account and you will see technical or accessibility issue, you can email us here click on that and submit your query via email. Hope this will help you to resolve your issue.

Good luck

Badge

I’m having the same issue! Please help!

Userlevel 7
Badge +6

@Charbel M 

I’m having the same issue! Please help!

Sorry to hear this, you will need to reach help center to sort out it. As I above shared the help link please go through the process and submit your query via email. Hope this helps you to resolve your issue.

Good luck

Badge +1

i’m having the same issue! Please help!

Badge

the here link doesn’t exist

Userlevel 5

Hi @Ahmed Tarek Mohamed and @Mina Merzeq

To contact support, enter the Help Center and log in from the top right corner. Then, look for the option to contact “Contact us” at the bottom of this article.

Reply