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ID Verification issue

  • 18 October 2020
  • 2 replies
  • 48 views

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Hi,

I have tried for more than 2 hours to verify my account but all the times it is getting failed at the end of verifying my face. 

I have tried with passport, driver license and It all ended up in vain.

 

Coursera support team,

I am unable to reach you, I have followed all the steps but still I wasn’t able to reach you.

I have already raised an issue regarding my professional course before a month but there wasn’t any reply from you. 

 

Hope, i get an answer for both of my queries.

 

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Best answer by VanessaRaney 18 October 2020, 20:02

Support always responds, usually within a day, so I know you haven't contacted Support. Probably, you don't know how to since Support changed things due to COVID-19.

You need to go to the Help Center and search: learner support inquiry. Click on a link and scroll down until you see: More help. Click on that to open the contact form. You can't bookmark the Page, so you have to do this each time you need help.

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Userlevel 4
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Support always responds, usually within a day, so I know you haven't contacted Support. Probably, you don't know how to since Support changed things due to COVID-19.

You need to go to the Help Center and search: learner support inquiry. Click on a link and scroll down until you see: More help. Click on that to open the contact form. You can't bookmark the Page, so you have to do this each time you need help.

@Madhan I, when you go to the Help Center, remember to log in or you won’t be able to reach help. You could also scroll to the end of an article and look for a small box with a little envelope icon in it that says“ contact us.”Press that box and you’ll be able to contact help.

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