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ID Verification

  • 24 January 2019
  • 5 replies
  • 531 views

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I want a certificate of my own (leadership) and whenever I send my ID THEY refuse and in the end send me this letter

ID Verification

We couldn’t verify the ID you submitted. For security purposes, we limit ID verification to 5 attempts. Visit the Learner Help Center for more information.

WHAT CAN I DO???
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Best answer by Laura 25 January 2019, 19:05

Hi @mohamedalsawaf. A support agent will be happy to help you. Please visit this Help Center article and click on the "contact us" button at the end of the article: Solve problems with your verification. You will need to answer a few questions and then be able to email a support agent. Please include as many details as possible in your email to the support team.

Thanks for your recommendations, @Judith.
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5 replies

@mohamedalsawaf , it sounds like you need to visit the Help Center, just as they suggested! If you cannot find them or have problems getting through let us know!
Badge +1
@mohamedalsawaf , it sounds like you need to visit the Help Center, just as they suggested! If you cannot find them or have problems getting through let us know!
I visited the Help Center but did not find what I wanted to do
How to remove the ban and how verify my id
@mohamedalsawaf , please try them again. Sometimes you get someone who doesn’t understand what to do. You were told to visit the center so they should be able to help you. Every now and then I have had to try again to get another person to help. I hope this helps!
Userlevel 7
Hi @mohamedalsawaf. A support agent will be happy to help you. Please visit this Help Center article and click on the "contact us" button at the end of the article: Solve problems with your verification. You will need to answer a few questions and then be able to email a support agent. Please include as many details as possible in your email to the support team.

Thanks for your recommendations, @Judith.
Badge +1

We couldn’t verify the ID you submitted. For security purposes, we limit ID verification to 5 attempts. Visit the Learner Help Center for more information. what should i do ?
 

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