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I can't upgrade my course

  • 11 July 2019
  • 8 replies
  • 448 views

  • Anonymous
  • 0 replies
I'm trying to upgrade a course that I'm currently auditing. The thing is that when I click "Upgrade Now" it pop up a little window about the features of auditing a course but it doesn't allow to upgrade the course itself. I verfied my account already and I don't know what I'm doing wrong.
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Best answer by Laura 15 July 2019, 21:59

Hi @Wilfredo colmenares and @Sunsheng Gu. I'm sorry for the frustration! Please use this link to contact our support team about this issue: Get help with a technical issue.

Updated 6 July 2020: This post is now a year old and the original link is outdated. Please visit the Learner Help Center if you need assistance. Thank you!

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8 replies

@Wilfredo colmenares Do you mean that you want to pay for it?
Yes, that's what I mean.
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I have the same issue as well. At first I thought it's because I didn't fill my payment information. But even after I've done so, I still can't upgrade.
Userlevel 7

Hi @Wilfredo colmenares and @Sunsheng Gu. I'm sorry for the frustration! Please use this link to contact our support team about this issue: Get help with a technical issue.

Updated 6 July 2020: This post is now a year old and the original link is outdated. Please visit the Learner Help Center if you need assistance. Thank you!

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I have the same issue now! Has anyone found a solution around it? Thanks in advance! 

Userlevel 7

Hi @helen02338. Sorry you’re having this problem. Please click the link I shared in the answer. You’ll need to answer a few questions and then have the option to contact a support agent. You can explain to the support agent the problem you’re having. If you’d like, you can return here and share the solution to help other learners. Thank you!

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Hi @Laura , I have the same issue. I can’t click on the link. Please advice.

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Hi @Laura , I have the same issue. I can’t click on the link. Please advice.

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