How can I get refund after an unaware automatic subscription? | Coursera Community
Coursera Header
Solved

How can I get refund after an unaware automatic subscription?

  • 10 January 2019
  • 4 replies
  • 862 views

Badge +1
I started a 7-day free trial, and forget about it until I saw a bill in my emailbox four months later. I've been charged ~200$ ! I know that in Amazon, you get refund of the prime membership fee if you did not use it.
Does anybody know how to claim a refund in Coursera? I've tried email but get no respond. Thanks in advance for your kind response.
icon

Best answer by Maryam 10 January 2019, 09:49

Hi @WendiXiang,

Sorry to hear that! It looks like you had not canceled your free trial. This Help Article explains it as follows:
"To avoid being charged after your free trial ends, you need to cancel your free trial before it ends. Free trials end on the 7th day after you begin your trial. On the 8th day, your credit card will be charged for the first month of the subscription."

It adds that, unfortunately, learners cannot get a refund:
"If you do not cancel your free trial and are charged for a paid subscription after the 8th day, you can't get a refund for that payment."

This Help Article also emphasizes it:
You mentioned that you've sent an email message. I recommend chatting with a Help Center agent. This will help you get a definite answer if you're still uncertain about it.
View original

4 replies

Hi @WendiXiang,

Sorry to hear that! It looks like you had not canceled your free trial. This Help Article explains it as follows:
"To avoid being charged after your free trial ends, you need to cancel your free trial before it ends. Free trials end on the 7th day after you begin your trial. On the 8th day, your credit card will be charged for the first month of the subscription."

It adds that, unfortunately, learners cannot get a refund:
"If you do not cancel your free trial and are charged for a paid subscription after the 8th day, you can't get a refund for that payment."

This Help Article also emphasizes it:
You mentioned that you've sent an email message. I recommend chatting with a Help Center agent. This will help you get a definite answer if you're still uncertain about it.
Badge
I have experienced the same situation.
Very tricky way to cheat users' money.
Really unhappy experience with coursera's strategy to get money in this way.
Badge
The same thing happened to me. It is disgusting how Coursera just charges us without notifying us. I will never again use this service, plenty of other MOOCs out there.

I had used Coursera many months ago for another course so they had my credit card details from there. I enrolled into a trial period of a course just to check it out. And now I get an email that I have been charged. Why is there no confirmation? Appalling business practices. In Australia this would qualify as deceptive or misleading conduct under Fair Trade Laws!
Userlevel 7
Hi @AlexandruSyd. I'm very sorry to hear you've had such a frustrating experience. Details on how the 7-day free trial works are listed in the FAQ section – "What is the refund policy" – on course and Specialization landing pages. I recommend visiting the Help Center, in particular, the Refund Policies article mentioned in the answer above, and speak with a support agent.

Reply