Help with my payment for course | Coursera Community
Answered

Help with my payment for course

  • 14 February 2021
  • 8 replies
  • 85 views
S
Badge +1

Hello Sir/Mam,

I made a payment through net banking and payment got deducted from my account but it is not showing in my Coursera account please help me 
I will be highly thankful.

Thanks 
 

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Best answer by Vasavi L 14 February 2021, 14:58

Hi @Shivam Bhatt 

Sorry to hear this! Please check the help article here under "I submitted a payment but it's not showing up" in:- Solve problems with Payments

In case help article doesn't cover your issue means then you will need to contact the help center who can help you to resolve your problem. To do, please go through the below help article:-

https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera

Make sure you are login into account and you will see technical or accessibility issue, you can email us here click on that and submit your query via email. Supporting Team will get back to you as soon as possible and they will help you.

I hope this helps you.

Good luck!

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8 replies

Archisha Bhar
Userlevel 4
Badge +6

Hello Sir/Mam,

I made a payment through net banking and payment got deducted from my account but it is not showing in my Coursera account please help me 
I will be highly thankful.

Thanks 
 

Hello @Shivam Bhatt

You can write about this problem to the Help Center. They will guide you with your queries and provide a solution more quickly and effectively.

Regards

Archisha Bhar
Vasavi L
Rank
Userlevel 7
Badge +11

Hi @Shivam Bhatt 

Sorry to hear this! Please check the help article here under "I submitted a payment but it's not showing up" in:- Solve problems with Payments

In case help article doesn't cover your issue means then you will need to contact the help center who can help you to resolve your problem. To do, please go through the below help article:-

https://learner.coursera.help/hc/en-us/articles/360036160591-Get-Help-with-Coursera

Make sure you are login into account and you will see technical or accessibility issue, you can email us here click on that and submit your query via email. Supporting Team will get back to you as soon as possible and they will help you.

I hope this helps you.

Good luck!

S
Badge +1

Yes I tried everything I am totally exhausted now there is no mail to reach you.
explored every topics on your platform but it not helping me out.
i have lost 4326(INR) because of this, Please resolve this issue i will be highly thankful.

Ref #IGAKMVZRT4 → money got deducted from my account and is transfromed to Coursera 

Please update it in my Coursera account.

Vasavi L
Rank
Userlevel 7
Badge +11

@Shivam Bhatt

Did you contact the help center regarding your issue? You can't reach them means what you mean? 

I clearly mentioned how to reach Coursera Support Team to resolve your problem. And, whether you can't able to open "here" link uh? 

Can you tell me exactly so that I will assist you further ?

S
Badge +1

Hello My issue hasn’t been resolved yet 
Please resolve this issue as soon as possible 

Thanks 

Vasavi L
Rank
Userlevel 7
Badge +11

@Shivam Bhatt 

Sorry to hear this! Did you contact the Help Center regarding your issue? If yes, But, Your issue is not resolved after getting help from a support agent simply reply to the last email you received from the support agent to explain about your issue. Don't submit new ticket about the same problem as it will create delay. 

Hope it will be resolved soon.

S
Badge +1

Hi As you can see i have already done that but nobody is responding 
Please resolve this issue as soon as possible
 

Jose A
Rank
Userlevel 6

Hello @Shivam Bhatt. I looked into your case and I found that it has already been escalated. This means that another team is looking into it and it may take some more time.

The reason why you are not receiving any replies at the moment is most likely because the appropriate team is still trying to solve this for you, so your patience is appreciated in the meantime.

Coursera Community Moderator

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