FRAUD!!! | Coursera Community
Coursera Header

FRAUD!!!


Badge +1
I am also very frustrated with Coursera. I once recommended this service to all of my co-workers, but now that I feel completely cheated, I would never recommend it to anyone. I cancelled my subscription last month and received a confirmation of cancellation.

"Per your request, your subscription has been canceled and you’ll no longer be charged. Your access will continue until the end of your current billing cycle. Your current billing cycle ends on 12-12-2018 (UTC)."

Today (03 Jan 2019) I received an email stating that they have renewed my subscription (without my authorization) and charged me the monthly fee of $49. I am unable to find any live support or help. Their chat service is a robot who is completely incapable of resolving this issue. I have reported this as fraudulent activity through Paypal and will do whatever I can to blast this all over the internet until I receive some effective support.

6 replies

Userlevel 6
Badge +8
Hi @melinaryann. I'm sorry about this issue. It sounds very frustrating.

It is possible to get support from a Help Center agent. When you go to the Help Center, make sure you are signed in to your Coursera account. If you continue to ask questions of the chatbot, you will be connected to a real person. Alternatively, if you don't see an option to request help via email, you can do a search for your issue and click through the articles until you get an email option.

Someone from our support team will be in touch via email soon to help get this resolved. Thank you for your patience.
Badge +1
I still have not received any decent support on this. I was told on the chatbot that I would be connected to a human agent but then all communication stopped. Then, I get an email asking if I was satisfied with the support and if the issue was resolved. I reply that it hadn't been resolved. Still, I haven't received any live support. I see that other people are having the same problem. If I could actually get a hold of someone helpful, I wouldn't be as upset about flushing $49 down the toilet, but the terrible customer service is really maddening.
@melinaryann
As has been mentioned elsewhere here, you have to keep asking the bot more. Keep going and you will get to the Live Chat as Laura also advised. Good luck!
Userlevel 6
Badge +8
Hi @melinaryann. I escalated your issue and a Coursera support agent sent you an email on Friday, January 4. I don't see a response from you in our system – please check your spam/junk mail folder in case the initial email from the support agent went there. I understand your frustration and want to make sure you get connected to someone who can help.
Badge +1
I continued to ask question in the chatbot for 10-15 minutes without one response after being told I would be connect to a human agent. Also, the email I received on Friday is the one asking if I was satisfied or not, it gave me two buttons, yes or no. I clicked no and that was it, nothing after that. No response. I just went back through my emails to double check and reply again but the “ticket” has been closed.
Userlevel 6
Badge +8
Hi @melinaryann. I'm very sorry to hear this. My colleague is sending you an email right now – please check your email inbox and spam/junk folders, just in case. We are trying to get this resolved for you!

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings