FRAUD!!! | Coursera Community
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FRAUD!!!

  • 3 January 2019
  • 16 replies
  • 499 views

Badge +1
I am also very frustrated with Coursera. I once recommended this service to all of my co-workers, but now that I feel completely cheated, I would never recommend it to anyone. I cancelled my subscription last month and received a confirmation of cancellation.

"Per your request, your subscription has been canceled and you’ll no longer be charged. Your access will continue until the end of your current billing cycle. Your current billing cycle ends on 12-12-2018 (UTC)."

Today (03 Jan 2019) I received an email stating that they have renewed my subscription (without my authorization) and charged me the monthly fee of $49. I am unable to find any live support or help. Their chat service is a robot who is completely incapable of resolving this issue. I have reported this as fraudulent activity through Paypal and will do whatever I can to blast this all over the internet until I receive some effective support.

16 replies

Userlevel 7
Badge +13
Hi @melinaryann. I'm sorry about this issue. It sounds very frustrating.

It is possible to get support from a Help Center agent. When you go to the Help Center, make sure you are signed in to your Coursera account. If you continue to ask questions of the chatbot, you will be connected to a real person. Alternatively, if you don't see an option to request help via email, you can do a search for your issue and click through the articles until you get an email option.

Someone from our support team will be in touch via email soon to help get this resolved. Thank you for your patience.
Badge +1
I still have not received any decent support on this. I was told on the chatbot that I would be connected to a human agent but then all communication stopped. Then, I get an email asking if I was satisfied with the support and if the issue was resolved. I reply that it hadn't been resolved. Still, I haven't received any live support. I see that other people are having the same problem. If I could actually get a hold of someone helpful, I wouldn't be as upset about flushing $49 down the toilet, but the terrible customer service is really maddening.
@melinaryann
As has been mentioned elsewhere here, you have to keep asking the bot more. Keep going and you will get to the Live Chat as Laura also advised. Good luck!
Userlevel 7
Badge +13
Hi @melinaryann. I escalated your issue and a Coursera support agent sent you an email on Friday, January 4. I don't see a response from you in our system – please check your spam/junk mail folder in case the initial email from the support agent went there. I understand your frustration and want to make sure you get connected to someone who can help.
Badge +1
I continued to ask question in the chatbot for 10-15 minutes without one response after being told I would be connect to a human agent. Also, the email I received on Friday is the one asking if I was satisfied or not, it gave me two buttons, yes or no. I clicked no and that was it, nothing after that. No response. I just went back through my emails to double check and reply again but the “ticket” has been closed.
Userlevel 7
Badge +13
Hi @melinaryann. I'm very sorry to hear this. My colleague is sending you an email right now – please check your email inbox and spam/junk folders, just in case. We are trying to get this resolved for you!
Badge +1
Hi @melinaryann
I experienced exactly the same. Total scam.

Userlevel 7
Badge +13
Hi @Annab. I've responded to your other post about your payment issue. Our support team will be happy to help you resolve the issue.
Hi Laura, (Cousera Community Manager). I was charged $49 by Cousera and I have an empty subscription list? I just wonder how that happened. I want to apply for a refund. How do I go about it? Thanks
Userlevel 7
Badge +13
Hi @Ukachi. The best place to go for any technical support, including payment/subscription issues, is the Help Center. You can read about refunds in this article: Request a refund for a course payment. If the information in the Help Center articles doesn't answer your question, you can click the "Contact us" button at the end of that article and contact our support team, who will be happy to help you. Make sure you are logged in to your Coursera account when you visit the Help Center.
Badge
I also had issue to find why I cannot get refund, as it was not clear to me that fees would be applied without asking my persmission at the end of the free trial. I am deeply disappointed by Coursera! By cancelling my subscription, it also expelled me from my class without a warning. And finding help from human staff is impossible... Dear community manager, can your direct me some help directly to solve this issue? Thanks.
Userlevel 7
Badge +13
I also had issue to find why I cannot get refund, as it was not clear to me that fees would be applied without asking my persmission at the end of the free trial. I am deeply disappointed by Coursera! By cancelling my subscription, it also expelled me from my class without a warning. And finding help from human staff is impossible... Dear community manager, can your direct me some help directly to solve this issue? Thanks.

Hi @Maria D. I'm sorry to hear about this! Please go to the link I shared above (on April 4th). After you click "Contact us," you'll answer a few questions and then have the option to email the Coursera support team. Make sure you are logged in to your Coursera account when visiting the Help Center.
Badge
@Laura I tried before posting my comment... But after 20 times, it still was not working even if I was logged in. Can you ask a human staff to contact me directly? Thanks.
Userlevel 7
Badge +13
@Maria D I'm sorry you aren't finding the email option. I've sent you a private message.
Badge
@Laura It has been 4 days and still no news from the support team mentionned in your private email. Can you have my request prioritized? Thanks for helping with this Coursera disappointment...
Userlevel 4
Badge +4
Cordial Greetings @melinaryann, @Annab, @Ukachi, @Maria D,

Seeing the post is understandable his observations, due to an aspect of immediate action with the situations of one of you here.
@Laura is a very dedicated, sensitive and always willing to help and make learners are in the best possible way to finish their courses and goals, in coursera there are currently enrolled more than 16'200.000 +, there are about 136 universities / institutions and more than 1.471 courses available.

That's why the word fraud makes us a little sad, because each of us who belong to the platform, community and volunteer mentors, every day make our best effort, dedication, love and work in improving and solve all kinds of problems and concerns, 7 years have passed since the formation of the platform, wanting to bring the best international education available to all and therefore we can't catalog the options, methods of registration or payment as scam, the mission of Coursera is to provide education for everyone, and every day they put emphasis on these details to consolidate that wonderful mission that has and is since it's beggining, then the disappointments, mistakes and failures, are what we like most to comment in a respectful, friendly and with good words because as a community and sociable people motivates us to be the best.

A very good teacher once told me, The success is an infallible chain of failures, means that to succeed you have to learn and recognize mistakes or failures to they don't happen again, so in a very friendly way we would like give us another opportunity, maybe this time if we can observe what is the focal issue that needs to be corrected and then if from your heart we can apologize us for the delay, maybe us can live this experience as wonderful as Coursera is.


Personally I trust a lot in Laura and if even in these 5 days, 1 month or 3 months have not yet solved, send a private message to this great companion and so the situation will be taken as ASAP! and we can enjoy a supportive environment and share together what this nice platform gives us.



My best affections,



Luis.

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