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Double charged


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Hi Laura/ Community Support;

I am being charged twice ($49 x 2) for the first month of courser. (?)
I am enjoying the IoT course however, I need help.

I did have issues in signing up. first tried to enroll via facebook but didn't work. My email account (email address removed) may be in your system twice.

Please refund my account for one of the $49 charges.

Please let me know when you have refunded my account for one of the charges.

Thanks;

Jennifer DiStefano

[email address removed]

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Best answer by Laura 8 July 2019, 23:00

Hi @jennifer d. I'm sorry to hear about that. As a community manager, I don't have the ability to troubleshoot this but our support team will be able to help you. Please go to this article and click the "Contact Us" button at the end; you'll need to provide a little more information and then have the option to connect with a support agent: Request a refund.
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Userlevel 7
Hi @jennifer d. I'm sorry to hear about that. As a community manager, I don't have the ability to troubleshoot this but our support team will be able to help you. Please go to this article and click the "Contact Us" button at the end; you'll need to provide a little more information and then have the option to connect with a support agent: Request a refund.
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Hi @jennifer d . I have had the same problem. I am being charged twice for the same course. I would like know if you have solved the problem and how, because the botton "contact us" doesnt not work

Thanks
Userlevel 7
Hi @lorenagpm. I replied to your other post and provided a link to contact our support team: Posible doble cobro por un curso. Please tell the support agent that you got an error message when you tried to use the Contact Us button. We have gotten other reports about this, and we're trying to solve the problem. Thank you!
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Hi @jennifer d finally I could talk to them and everything solved.
Thanks you very much for the help!
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Hi there, 

 

I am also having the same issue and I have been trying desperately to reach out to coursera to correct it, but every time I click the “contact us” button it does not redirect me to a chat. 

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I have also been double charged. Except in this case, I signed up for Coursera plus after signing up for two subscriptions. The courses in the subscriptions are covered by Coursera plus, but what I didn't know was this idea that you have to cancel subscriptions even though you've signed up for Coursera plus. I understand that now after being charge for a month of subscriptions that I shouldn't have had to pay for given that they are covered by the Coursera plus subscription.

 

Coursera has a policy that you have to cancel your subscriptions once you sign up for Coursera plus. This is a bad policy. You know when people have signed up for the annual Coursera plus subscription and you should cancel their other subscriptions automatically. Or at least give them a warning.

 

I would like a refund of my July 28th 2020 payment. I have also reached out to support over the web form.

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My son completed a course over a month ago, paid it with my CC.    I have been overcharged now 4 (four) times after he ended the course and even canceled his subscription.    This is unbelievable.

Looking to solve this situation and get the refund of $200 ASAP.

It really called my attention that this is happening pretty often.  Not good.

Thanks.

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I am being charged twice ($49 x 2 + tax)  for the first 3 months of course in error. When I got to “Request a refund”
Please refund my account for one of the $52.97 x 3 158.91 immediately. 

I do not want to cancel the course - I want to finish.

Please let me know when you have refunded my account for all charges.
 

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I accidentally made two accounts on coursera and signed up for the same class (and paid for it) on both accounts, I’m seeking a refund for one of the accounts, since I was never notified I had two accounts despite the fact that it is against Coursera’s terms of use, and they were using the same payment method and name. 

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Hi, 

I am having issues with Coursera, I was charged for a course 2 days ago (I have the paypal receipt) in which I had already 60% of ir done. Today my account was acting weird, the payment and the course disappear from my account and they are asking me to pay again. I can not find any email ton contact support. 

Can anybody give me the email?

Regards,

Pablo  

Userlevel 6

Hello everyone, as it has been indicated previously, you can only get help with this by contacting support. 

To do this, enter the Help Center and log in from the top right corner. Then, look for the option to contact “Contact us” at the bottom of this article.

I also suggest looking at the Pro Tip I made about this topic, you can find it here: Coursera Pro Tip #3: How to Avoid Creating Duplicate Coursera Accounts.

 

[I’m also closing this thread since it is very old and the original post was resolved. Feel free to create a new topic in the Community Help & Questions forum in case you still need help.]