Coursera charged my card even after completing my specialization. | Coursera Community
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Coursera charged my card even after completing my specialization.

  • 18 May 2020
  • 3 replies
  • 52 views

Badge +1

Hi, 

Coursera charged my credit card, even after completing my specialization.  As per my understanding, billing should stop once specialization is completed. 

I have raised a request for  full refund of the unauthorised charge that has been made into my card.

 

It is astonishing to see that such payment issues keep happening to people in this community. Never imagined coursera would do anything like this.

 

Even more annoying - they don't have a single visible link in their entire website to raise a service request - actually they have, but it is hidden in this page :  https://learner.coursera.help/hc/en-us/articles/208280266-Refund-policies and you need to click on Contact Us button. Why dont they have a direct link to create service requests ? 

 

So disappointed.


3 replies

Userlevel 5
Badge +4

@Tessy 

If you have subscribed the monthly payment option, Coursera will stop collecting only when you cancel the subscription.  Otherwise, they will not know whether you are interested to continue learning other courses or not.

Badge +1

Hi, 

Coursera charged my credit card, even after completing my specialization ""Electric Power Systems ".  [text copied verbatim from original post removed]

There is no communication so far on my refund   - Payal Pancholi

Userlevel 5
Badge +5

Hi, 

Coursera charged my credit card, even after completing my specialization ""Electric Power Systems ".  [text copied verbatim from original post removed]

There is no communication so far on my refund   - Payal Pancholi

Hi  @Payal Pancholi !

Congratulations on completing this course.

You are right that these types of errors are increasing but hope to get your resolution soon from coursera help center.

It is really frustrating to happen. It occurs mostly because of software issue.

I am tagging

 @Laura @Claire 

They can help you further. Thanks.

Regards,

Kvn

 

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