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Course lab completion not working

  • 19 December 2018
  • 8 replies
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I completed multiple time the course: "Reliable Cloud Infrastructure: Design and Process". However the lab is not marked as completed. I deleted the browser cache and tried multiple times. This is the only lab that showed this behavior. Any ideas?

regards, Ben


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Best answer by Kebin 22 December 2018, 03:24

@Ben Storz, @Lochcarron, and @Visko.

I just found an interesting page that may be helpful from the Help Center; at least for future reference.

I have yet to take a course that includes some assignments that utilize 'QwikLabs'.

For information regarding assignments that include all, or some portions of the assignment performed in 'QwikLabs', please review the following:

https://learner.coursera.help/hc/en-us/articles/360004181372-Solve-problems-with-Qwiklabs


"Qwiklabs is a third-party tool used for labs in some Coursera courses."

For learners that may be having a concern with a grade not showing for a laboratory assignment from you course, you may also want to review this information closer to the bottom of the page, specifically about grades not transfering into Coursera from QwikLabs.

"If your score is not syncing from Qwiklabs to Coursera, try:
  • Launching the lab from the Coursera assignment page by navigating to the assignment and clicking OPEN TOOL. (Do not start the assignment from within the Qwiklabs catalog)
  • When you have completed the lab, click END LAB to sync the lab with Coursera.
If your score is not updating within the lab:
  1. After clicking "Start Lab," you will see a progress bar. Please wait until the progress bar is completely filled.
  2. For complex assignments and those using VM, wait a few minutes (up to 10 min)
  3. Click on the green SCORE square, then click RUN STEP"
Please let me know if I can help with anything else, thank you!
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8 replies

@Ben Storz , if you have tried this multiple times, then you should go to the Help Center to ask them. Make sure you do this as a “live chat” so you can get immediate results. Let us know what happens in case someone else has this issue too. Thanks.
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I have the very same problem 😞.
Userlevel 3
Badge +3
Until the Help Center is able to offer assistance; for additional troubleshooting information, try:

From your course main page, from the course menu on the left side of the screen, you'll see an option for 'GRADES', click on that and let the next page load.

This page will show you all graded assignments in your course, whether or not they are completed, and will show you the grade.

On this page you should be able to view which assignment, if any, has not yet been completed. Should you find an assignment that indicates that it is incomplete, or not graded, click into the assignment page itself, and inspect for any elements that may not be completed.

It's possible a minor requirement may have been over looked. Though it's also possible this is a concern, it's not something to worry about. The people who work in the Coursera Help Center will get you up and running.

Should you find any information of note about your assignment, let us know.

For general information and troubleshooting with assignments, or to talk to a support specialist from the Help Center; visit:

https://learner.coursera.help/hc/en-us/articles/209818783

Thanks!
@Kebin
Are you in the same course as @Ben Storz ?
Userlevel 3
Badge +3
@Kebin
Are you in the same course as @Ben Storz ?


Hi Lochcarron.

Not that I am aware of... Ben mentioned he is in the course: "Reliable Cloud Infrastructure: Design and Process"; I have not taken this course.

Let me know if there is something else I can help with.

Thanks!
Userlevel 3
Badge +3
@Ben Storz, @Lochcarron, and @Visko.

I just found an interesting page that may be helpful from the Help Center; at least for future reference.

I have yet to take a course that includes some assignments that utilize 'QwikLabs'.

For information regarding assignments that include all, or some portions of the assignment performed in 'QwikLabs', please review the following:

https://learner.coursera.help/hc/en-us/articles/360004181372-Solve-problems-with-Qwiklabs


"Qwiklabs is a third-party tool used for labs in some Coursera courses."

For learners that may be having a concern with a grade not showing for a laboratory assignment from you course, you may also want to review this information closer to the bottom of the page, specifically about grades not transfering into Coursera from QwikLabs.

"If your score is not syncing from Qwiklabs to Coursera, try:
  • Launching the lab from the Coursera assignment page by navigating to the assignment and clicking OPEN TOOL. (Do not start the assignment from within the Qwiklabs catalog)
  • When you have completed the lab, click END LAB to sync the lab with Coursera.
If your score is not updating within the lab:
  1. After clicking "Start Lab," you will see a progress bar. Please wait until the progress bar is completely filled.
  2. For complex assignments and those using VM, wait a few minutes (up to 10 min)
  3. Click on the green SCORE square, then click RUN STEP"
Please let me know if I can help with anything else, thank you!
What about the third party tools like google colab? There's no way to mark it as completed.
Userlevel 7
Badge +13
Hi @Seto. I recommend contacting the Help Center with your question. One of our support agents will be happy to help you. You can go here: Report a problem with a course and click "Contact us" at the end of the article. Follow the steps and you'll have the option to email the support team.

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