Couldn't verify my ID | Coursera Community

Couldn't verify my ID

  • 21 November 2020
  • 2 replies

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I really need help with my issue

I've been trying to verify my ID but every time i do so, I get an email telling me that my ID couldn't be verified although my governmental ID issued by the Lebanese government is scanned and  is less that 1 mb and .jpg. 

And I did the facial scanning verification but the verification process didn't work. 

I really want help because I am running out of attempts. 

Thank you in advance! 

2 replies

Userlevel 5

Hello @. Please make sure that your ID meets the requirements found in this article.

Keep in mind that you can only provide one of the applicable options for ID; for example, if your options are “Passport”, “National ID”, and “Driver’s License”, you will not be able to submit any type of ID other than these.

Currently, the only accepted IDs for Lebanon are a passport or a driver’s license, so a national ID will not be accepted at the moment.

Different countries will have different options, so the options you have will depend on the country that your ID was issued by.

Hi @Anees Rafeh I suggest you check with the help center on this issue, this is a discussion community and no one here has the resources to look into your problem.