Contacting Community Managers | Coursera Community
Question

Contacting Community Managers

  • 21 April 2021
  • 7 replies
  • 65 views

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Can we not send Private Messages to Community Managers anymore?


7 replies

Userlevel 6
Badge +13

Seems so, @Lochcarron.

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@Archisha Bhar 

Very odd, indeed!  People in the community cannot contact the managers! Well, Coursera is now a company on the stock market, money first and foremost. Posts by management closed to comments even! Well….what next?

Userlevel 6
Badge +13

Maybe they'll provide an alternative. They must be having some reason for doing this. Maybe they don't want anyone and everyone sending them random messages about every small thing. It will be problematic for them since they already have a lot of work to take care of.

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@Archisha Bhar 

Personally , I think it is the new CEO. This is supposed to be a place where everyone can communicate. If the managers are unreachable, what do we do? Claire used to be available to us, even she, after 8/9 years is not anymore. Such a shame! How is this place going to function? Basically, of course I know, we were promised an amazing place, it has not happened. I am a mentor, have been for years, and my use has been extremely curtailed, I cannot make links to amazing articles clickable fo the students, s many more problems, they don’t care! My students suffer!

Userlevel 7

Hi @Lochcarron. As Community Managers, we are unfortunately not in a position to turn on our private messages, because we can’t keep up with the volume of inquiries we receive from community members. It’s not a pleasant feeling to reach out to someone and be ignored, but with only two of us and over 140,000 community members, we simply do not have the capacity to reply to everyone. As you are aware, and as we have shared in various places in this community, the Community Team does have an email address that can be used if something isn’t working right (community-team@coursera.org). 

Regarding posts being closed to comments – as this community has grown, we have implemented various strategies to keep it working effectively. Posts may be closed if the question has been answered, if the content is outdated, or if the conversation is no longer productive. Community members are always welcome to start a new topic.

Userlevel 6
Badge +13

Exactly, @Laura. That’s what I was talking about. :relaxed:

Badge +10

Thanks, @Laura . I will create a new thread as an answer to Jose A’ s post

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