Completed courses page incomplete/inaccurate? | Coursera Community
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Completed courses page incomplete/inaccurate?

  • 1 December 2018
  • 16 replies
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I have a contact on LinkedIn who reached out to me as I am a mentor for a course here on Coursera. Here problem / question is why does her completed specialization and courses not appear on the Completed Courses? Here is what she said:

"I was enrolled in the deep learning specialization. I finished it and have received all the certs and gotten the necessary grades. However it does't say what will happen to my subscription once I finish and since I don't wish to be charged for the upcoming cycle I cancelled my subscription. However the specialization does not show on my completed courses"

I've been aware of this for some time; I resigned myself that this was just incomplete. However, I thought I would ask here if it is a known problem and will be solved, or if there is a workaround?
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Best answer by Denise 1 December 2018, 17:54

Hi @eafpres ,



Yes, this is a known issue, happening to most of us. There’s a thread on it in the mentor portal: https://www.coursera.org/learn/mentor-community/discussions/forums/h399IGsAEeaCGg6yFX-30w/threads/nRNersi4EeiSoRJoAEs0XA



Quite a few of us reported it to the help centre. We were told that it’s been worked on but it’s been months now, I think. It would be great if perhaps you and your learner could also check with help centre and see what they are saying now? You know, the more people report it, there’s a better chance that it could get prioritized. :)



Thank you.
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16 replies

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I have exact same issue. Now it’s 2020 Oct.

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Hello @Simon John , sorry to hear your troubles. If you look at my comments here: https://coursera.community/community-help-questions-40/active-courses-do-not-show-up-on-account-628?postid=30621#post30621 , my advice would be the same for your situation. I hope it helps. Best wishes.

 

Userlevel 7
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Hello @Simon John , sorry to hear your troubles. If you look at my comments here: https://coursera.community/community-help-questions-40/active-courses-do-not-show-up-on-account-628?postid=30621#post30621 , my advice would be the same for your situation. I hope it helps. Best wishes.

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Hi @Eshaal , it appears that the problem of completed courses and specializations issue was back as others mentioned in the another thread here: https://coursera.community/community-help-questions-40/active-courses-do-not-show-up-on-account-628?postid=30621#post30621 . If it’s not resolved you may need to contact the Help Center. All the best.

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I have enrolled for Guitar for Beginners course from Berklee College of music. It comprises of 6 weeks of which I had finished 4 weeks. During the last 2 weeks due to my work load especially during COVID since I am working from home. I was not able to start Week 5. Now when I login, iit doesn't show what I have completed till Week4. Its asking me to revert deadlines and I have to start from Week 1. What had happened to weeks and quizzes I have finished

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I can’t see some of my completed courses and specializations.

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@marco.b , this issue appears to have been resolved. I have not noticed any problem with it for a while now. Coursera changed the course layout format though. One page only lists a few courses but if you look closely, you will see pages listed underneath. As you go page by page, you get to see all your courses. If you still don’t see your courses, sometimes, clearing cache and restarting your computer resolves such problems. If that does’t help either, it’s best to contact the Help Center. I hope this helps. 

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Hi @Laura. I have same issue.  Do you know if the issue has been solved?

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Thanks, @Halla! Yes, this issue should be resolved now.
@eafpres I am not positive that this is permanent, but for the moment, they seem to have fixed this issue. I have a, near as I can tell, correct list of completed courses again. 😐
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@Hausa just to add Laura’s excellent response, the thread I mentioned is in mentor portal where only Coursera mentors can access. I know the original poster of this thread is a mentor.

The best for everyone would be to keep checking with Help Centre as I mentioned in my earlier response here and hopefully, they will prioritise the issue to resolve faster perhaps. @DougCGST2
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Having same problem here. I am not seeing any completed courses listed in my profile -- despite having completed a course and receiving the certificate.
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@Hausa This is a technical issue that Coursera is still working to resolve. The "solved" label is a bit confusing, as it's actually referring to the fact that the original question has a "best answer" here in the community forum.
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Hi all

This thread is displayed as Solved, but as a matter of fact I have the exact same problem.

I completed successfully several courses and I even have the certificates, but in the Completed courses section there is a whole bunch of nothing.

The above mentioned thread seems to have disappeared as well. Any hints on how to solve this?
@eafpres

Best to advise your contact to talk to the Help Center. They deal with technical issues that are outside a mentor’s ‘job’ description. Hope she gets it solved
Userlevel 7
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Hi @eafpres ,

Yes, this is a known issue, happening to most of us. There’s a thread on it in the mentor portal: https://www.coursera.org/learn/mentor-community/discussions/forums/h399IGsAEeaCGg6yFX-30w/threads/nRNersi4EeiSoRJoAEs0XA

Quite a few of us reported it to the help centre. We were told that it’s been worked on but it’s been months now, I think. It would be great if perhaps you and your learner could also check with help centre and see what they are saying now? You know, the more people report it, there’s a better chance that it could get prioritized. :)

Thank you.

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