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Completed courses page incomplete/inaccurate?


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I have a contact on LinkedIn who reached out to me as I am a mentor for a course here on Coursera. Here problem / question is why does her completed specialization and courses not appear on the Completed Courses? Here is what she said:

"I was enrolled in the deep learning specialization. I finished it and have received all the certs and gotten the necessary grades. However it does't say what will happen to my subscription once I finish and since I don't wish to be charged for the upcoming cycle I cancelled my subscription. However the specialization does not show on my completed courses"

I've been aware of this for some time; I resigned myself that this was just incomplete. However, I thought I would ask here if it is a known problem and will be solved, or if there is a workaround?
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Best answer by Denise 1 December 2018, 17:54

Hi @eafpres ,

Yes, this is a known issue, happening to most of us. There’s a thread on it in the mentor portal: https://www.coursera.org/learn/mentor-community/discussions/forums/h399IGsAEeaCGg6yFX-30w/threads/nRNersi4EeiSoRJoAEs0XA

Quite a few of us reported it to the help centre. We were told that it’s been worked on but it’s been months now, I think. It would be great if perhaps you and your learner could also check with help centre and see what they are saying now? You know, the more people report it, there’s a better chance that it could get prioritized. 🙂

Thank you.

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2 replies

Hi @eafpres ,

Yes, this is a known issue, happening to most of us. There’s a thread on it in the mentor portal: https://www.coursera.org/learn/mentor-community/discussions/forums/h399IGsAEeaCGg6yFX-30w/threads/nRNersi4EeiSoRJoAEs0XA

Quite a few of us reported it to the help centre. We were told that it’s been worked on but it’s been months now, I think. It would be great if perhaps you and your learner could also check with help centre and see what they are saying now? You know, the more people report it, there’s a better chance that it could get prioritized. 🙂

Thank you.
@eafpres

Best to advise your contact to talk to the Help Center. They deal with technical issues that are outside a mentor’s ‘job’ description. Hope she gets it solved

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