Completed a Specialization, Still says i'll be charged next subscription cycle | Coursera Community
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Completed a Specialization, Still says i'll be charged next subscription cycle

  • 11 March 2019
  • 4 replies
  • 265 views

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Hi, I completed a specialization (IBM Data Science) and even received my certificate for specialization. However when i check the specialization under my purchases, it still says i'll be charged during next cycle. I don't want to cancel my subscription.

So my issue is don't this get updated (the purchase screen)? or do we need to cancel subscription on our own once we done the specialization?

If i cancel subscription, will the certificates be available? I completed course yesterday so do it get time to update the subscription details?

Thank you.
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Best answer by Laura 20 March 2019, 23:51

Hi @Thaveesha. Did you get this resolved? If not, please visit the Help Center. Here's an article about Coursera subscriptions that may be helpful. If you can't find an answer in the Help Center, one of the support agents will be happy to help you. You'll find a "Contact us" button at the end of this article: Solve problems with Specializations. When you visit the Help Center, make sure you are logged in to your Coursera account.
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Hi @Thaveesha. Did you get this resolved? If not, please visit the Help Center. Here's an article about Coursera subscriptions that may be helpful. If you can't find an answer in the Help Center, one of the support agents will be happy to help you. You'll find a "Contact us" button at the end of this article: Solve problems with Specializations. When you visit the Help Center, make sure you are logged in to your Coursera account.
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Hello - I am facing the same issue. I completed the specialization, the certificate shows up fine, but I continue to see the message that the credit-card will be charged in the next billing cycle.

Before the next billing cycle (a few days from today), I want to get this resolved.

P.S: Reaching out to the Coursera support from the 'Help' option is not possible. There seems to be no way to raise a support request and hence I have to rely on community support ! Is that expected?
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Hello,

I am facing the same issue. The answer in this post is not sufficient. Please indicate clearly whether the next billing period will be charged after receiving the specialisation.

Thanks!
Userlevel 7
Badge +13
Hello,

I am facing the same issue. The answer in this post is not sufficient. Please indicate clearly whether the next billing period will be charged after receiving the specialisation.

Thanks!


Hi @xiaoyijhb. We have a Help Center for getting help with Coursera platform/technical questions. I recommend visiting the Help Center to get an answer to your question. If you have read Help Center articles about this topic and they do not answer your question, you can contact our support team here.

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