Completed a Specialization, Still says i'll be charged next subscription cycle | Coursera Community
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Completed a Specialization, Still says i'll be charged next subscription cycle

  • 11 March 2019
  • 7 replies
  • 484 views

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Hi, I completed a specialization (IBM Data Science) and even received my certificate for specialization. However when i check the specialization under my purchases, it still says i'll be charged during next cycle. I don't want to cancel my subscription.

So my issue is don't this get updated (the purchase screen)? or do we need to cancel subscription on our own once we done the specialization?

If i cancel subscription, will the certificates be available? I completed course yesterday so do it get time to update the subscription details?

Thank you.
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Best answer by Laura 20 March 2019, 23:51

Hi @Thaveesha. Did you get this resolved? If not, please visit the Help Center. Here's an article about Coursera subscriptions that may be helpful. If you can't find an answer in the Help Center, one of the support agents will be happy to help you. You'll find a "Contact us" button at the end of this article: Solve problems with Specializations. When you visit the Help Center, make sure you are logged in to your Coursera account.
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Userlevel 7
Hi @Thaveesha. Did you get this resolved? If not, please visit the Help Center. Here's an article about Coursera subscriptions that may be helpful. If you can't find an answer in the Help Center, one of the support agents will be happy to help you. You'll find a "Contact us" button at the end of this article: Solve problems with Specializations. When you visit the Help Center, make sure you are logged in to your Coursera account.
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Hello - I am facing the same issue. I completed the specialization, the certificate shows up fine, but I continue to see the message that the credit-card will be charged in the next billing cycle.

Before the next billing cycle (a few days from today), I want to get this resolved.

P.S: Reaching out to the Coursera support from the 'Help' option is not possible. There seems to be no way to raise a support request and hence I have to rely on community support ! Is that expected?
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Hello,

I am facing the same issue. The answer in this post is not sufficient. Please indicate clearly whether the next billing period will be charged after receiving the specialisation.

Thanks!
Userlevel 7
Hello,

I am facing the same issue. The answer in this post is not sufficient. Please indicate clearly whether the next billing period will be charged after receiving the specialisation.

Thanks!


Hi @xiaoyijhb. We have a Help Center for getting help with Coursera platform/technical questions. I recommend visiting the Help Center to get an answer to your question. If you have read Help Center articles about this topic and they do not answer your question, you can contact our support team here.
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I have the same issue. Is there an email address where we can contact someone? None of the topics addresses this problem, as far as I can see. There needs to be a clearly written and easy to find email address for the customers. After all, we are paying for a service. It’s not good practice to make us struggle through long and convoluted help topics to solve this situation. 

Me too! Complete a course, get the Specialization Certificate.  But still get “You will be charged $49 USD next billing cycle” on the puechase page. If cancel subscription, I’ll lose the access to the course mertiral? And the "Contact Us" page dosen’t work (everytime I clicked it, it just rederect to the help center page).

Please don’t throw us back to that "Contact Us" page. If it works, there won’t be several people asking the same question.

Please leave a contact email or something. All these people encountered the same problem, there should be an explicit answer.

Thank you a lot!

Userlevel 7

Hi @Raluca and @Hypnosis. I can understand why you’re frustrated. I’m sorry that we don’t have a support email address. If you click on the link I shared in my August 12 post, you will have the opportunity to chat with a support agent – it’s a specific link that goes to a different page than the “Contact Us” button. @Hypnosis, the redirect issue you’re describing has been reported by some learners and we are trying to figure out why this is happening, because it shouldn’t be happening. If you’re willing, it would be helpful for us to know the following: 

  1. What is the URL of the Help Center article were you reading when you clicked “Contact Us?”
  2. What browser are you using and is it up to date?
  3. What device are you using (e.g., iPhone, PC)?
  4. Were you logged into the Help Center when you visited?
  5. Do you have your browser set to a specific language?

If you’re willing to share this information, feel free to reply here or send me a private message. Thank you.

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