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Community Help & Questions

Find guidance and ask for help on how to participate in the community

  • 942 Topics
  • 2,787 Replies

942 Topics

Rank
Laura Community Manager

Known Technical Issues

This is where we'll share bugs that we know are affecting multiple learners and that our team is working to fix. Check the thread below for a workaround or temporary solution. You can also do a search here in the community to find existing threads about your topic. Visit the Help Center if you need...

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Rank
11 days ago
Rank
Claire Community Manager

Tutorial How to change your profile settings

How to change your profile settings

You have several options you can use to customize how you use the community and when you get email notifications. These are available on your settings page. To find your settings page Click your image in the top right of the community Select "Settings" Click the "Settings" tab What each setting a...

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1 year ago
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DiegoPerdomo96 Newcomer

Pregunta Acerca de la leyenda que aparece en los Certificados en español
Question

Cordial saludo comunidad, Tengo una inquietud acerca de las leyendas que aparecen en mis certificados obtenidos en coursera. Primero para aclarar, tengo conocimiento de que los cursos ofertados, no tienen credito valido en una carrera universitaria (que creo que es a lo que se refiere la frase que l...

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2 hours ago
Shaheer Wasti

Cannot access the next course in the specialization when I have enrolled for the entire specialization.
Solved

Loom Video Explanation

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2 hours ago
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Abdallah Saeed Newcomer

Accomplishments not loading
Question

HelloI have issues in the Accomplishments not loading , I cleared cache and cookies , the same thing not working .please help .  

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3 hours ago
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akulgarg07 Newcomer

Coursera charged me but transaction is not reflected in my account
Question

I took free trial for some courses and canceled them before the free trial deadline. I got charged twice the course payment amount today but the transaction record is not reflected in my coursera account. There is not even a helpline to discuss this. I feel cheated. Is there any way that I can know...

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4 hours ago
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Moheb Hanna Newcomer

Industry Partnership Inquiries
Question

How long it takes to receive a response from Coursera regarding new industry partnership inquiry? 

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4 hours ago
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fiktor Newcomer

Subscription not cancelled after course completion. Can I get a refund for extra months?
Solved

I've signed up for "Chinese for HSK 1" course. The course came with a subscription ($49 per month) and I completed it in a bit more than 1 month, and forgot about the subscription. My understanding was that I would be charged for 2 months (given that I took more than 1 month to complete the course)....

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6 hours ago
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Gerardo Diaz Newcomer

What can i do if no one review my assignment?
Question

Hi!I uploaded my assignment a while ago and still no one has reviewed it. This assignment is the last to finish the course, I followed the advice for these cases, and posted in the course discussion forums, in addition to responding to other threads of it , but no one has answered or reviewed my hom...

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7 hours ago
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ahmed mohey Newcomer

hi every one , i can not reach to coursera help center chat bot ,can you help please?
Question

I need the coursera help center chatbot link

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8 hours ago
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Ali Mohamed elabasiry Abass Newcomer

We couldn’t verify the ID you submitted
Question

We couldn’t verify the ID you submitted. For security purposes, we limit ID verification to 5 attempts. Visit the Learner Help Center for more information. 

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19 hours ago
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mohamedalsawaf Newcomer

ID Verification
Solved

I want a certificate of my own (leadership) and whenever I send my ID THEY refuse and in the end send me this letterID VerificationWe couldn’t verify the ID you submitted. For security purposes, we limit ID verification to 5 attempts. Visit the Learner Help Center for more information. WHAT CAN I D...

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19 hours ago
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temmmus Newcomer

Problem with contact support
Solved

Hi! I have a problem and I need to write to help center. But "Contact Us" button doesn't work. I logged in Help Center, clicked "Contact Us" in help article and saw “Submit a request” page, after that it was loaded Help Center main page (https://learner.coursera.help/hc/en-us). I tried it several ti...

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22 hours ago
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Mukulg Newcomer

Regarding GCP T-shirt

Hi All,There is a COMPLETION CHALLENGE happening for all the GCP Specializations and their courses says the below: Complete any GCP specialization from November 5 - November 30, 2019 for an opportunity to receive a GCP t-shirt (while supplies last). Check Discussion Forums for details Questions:Does...

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1 day ago
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hholstein Newcomer

App in Korean
Question

Hi, I just downloaded the app to my ipad and it is in Korean, I need an image step by step to help change the language. The rest of my ipad is in English and I am currently in Portugal. Please help, as I need to finish a course asap. Thank you

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1 day ago
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Pijarin L. Newcomer

I have paid for certificate but there's nothing in my transaction page.
Question

Hi,As mention in the topic, I have applied for Art &Activity course and paid $49 USD for certificate on Sep 5, 2019. But when I opened my transaction page, there’s nothing show on the page. Could you fix this for me and please ensure that I still get certificate that I have paid for. I’ve attach...

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1 day ago
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Zheng Zhou Newcomer

Switch to another class
Solved

15 days ago I found that I was able to enroll in the class starting in January so I applied for the financial aid. Today Coursera tells me that I've enrolled in the class starting weeks ago. I just want to enroll in the class starting in January. What should I do?

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1 day ago
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Dongcai Huang Newcomer

Hey, I am Chinese, how should I set my certificates' name?
Question

Well, in the setting page, the name that is used in the certificates has to be written in English style, where the family name has to be written after the given name. It looks pretty strange if I type in my chinese name, since in chinese, the family name should be written first, then your given name...

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1 day ago
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Abdul rahman Taha Newcomer

Why i did not take my certificate for machine learning from stanford ...after i finished the course...coursera want to me paying for the certificate why?
Question

Why i did not take my certificate for machine learning from stanford ...after i finished the course...coursera want to me paying for the certificate why?

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1 day ago
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GRibeiro Newcomer

Hours Certificate
Question

Hello everyone, I am taking a Python course, and I would like to be sure to issue the certificates with the hours studied, would that be possible? In searching the network, I found certificates without the hours attended. I need this information to prove extra-curricular activity.

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1 day ago
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Abdul rahman Taha Newcomer

HELP
Question

why i did not take my certificate from stanford after finished my course machine learning i effort for 3 months and i did no tfind any encourage ?….coursea wanted from me purschase for certificate and i di not have the course fees

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1 day ago
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Meetu Yadav Newcomer

Problem regarding enrolled course
Question

I applied for financial aid for ‘ Introduction to data science in python’  from university of Michigan and my financial aid got approved for the same but when there is no active course shown on my dashboard.Kindly help me out in this. 

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2 days ago
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limaco Newcomer

Coursera give you an accreditation?
Solved

Hello everyone,When you finish a translation,  Coursera give you an accreditation?Thank you for your answers.

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2 days ago
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Aras Newcomer

Project Quiz - No Right Answers
Question

Hi there, There is an issue with PwC’s Data Analytics course’s Week 1 Quiz answersheet. It’s here: https://www.coursera.org/learn/excel-analysis/exam/DJsTo/week-1-project-quiz?redirectToCover=true System does not accept any answers as right answer. According to discussion forums, that issue is on fo...

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2 days ago
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Yuri Barreto Newcomer

My Purchases" page shows all courses as "Inactive"
Solved

Hello there. I registered for a course and filled the payment options with my credit card (Master Card) information. I checked with my bank that Coursera charged $0.00 from my credit card. The free trial ended 3 days ago. Now, I can't access my course anymore. When I click on "my purchases" it show...

250 3
2 days ago
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