Community Help & Questions | Coursera Community
Coursera Header
coursera logo
Community Help Center

Community Help & Questions

Find guidance and ask for help on how to participate in the community

  • 1,215 Topics
  • 3,416 Replies

1215 Topics

E
erunim Newcomer

Cannot go onto Coursera; says bad request
Solved

I can use log in fine on my phone, but on my desktop Coursera says “bad request" after I log in.  I’ve tried clearing cache and tried using different browsers to no avail. help please?

457 20
P
3 days ago
Rank
Laura Community Manager

Known Technical Issues

This is where we'll share bugs that we know are affecting multiple learners and that our team is working to fix. Check the thread below for a workaround or temporary solution. You can also do a search here in the community to find existing threads about your topic. Visit the Help Center if you need...

1423 8
Rank
10 days ago
Rank
Claire Community Manager

Tutorial How to change your profile settings

How to change your profile settings

You have several options you can use to customize how you use the community and when you get email notifications. These are available on your settings page. To find your settings page Click your image in the top right of the community Select "Settings" Click the "Settings" tab What each setting a...

497 0
Rank
1 year ago
M
Mauricio Larrain Newcomer

I can't get into actual course in plattform
Question

yesterday it was everything ok, but today I wasn’t able to get into the course I had. Because it doesn’t appear in my account.

17 1
J
1 hour ago
E
Ed Torpy Newcomer

Qwiklabs account blocked
Solved

In the course "Feature Engineering", my lab became unresponsive. When I tried stopping the lab and then re-entering it, I received an error message saying that my account has been blocked. The only think I have left for completion of this course is this one lab. Can you please unblock my access t...

232 4
A
9 hours ago
S
shiv om Newcomer

lecture video download issue
Question

I am unable to download lecture videos in good quality. Even when I change video quality in settings, same video gets downloaded with very poor quality.

27 2
S
19 hours ago
G
GeorgeAndrew Newcomer

is Coursera international restriction on nationality or residency?
Question

Hello, I have a nationality of one of those countries that are restricted from using Coursera, However, I don't live there instead I live in an eligible country. my question given this information, will I be able to use Coursera and get professional certificates, in other words, is the international...

32 2
G
23 hours ago
maniccol Newcomer

Problem with the first payment
Question

Hi, I enrolled to the course Java Programming and Software Engineering Fundamentals Specialization in the first week of January. I used pay pal and started the course. But there was a problem with the first payment, so I went to my account and the only possibility I have, is to delte the pay pal acc...

27 1
J
1 day ago
P
Pavel Manikin Newcomer

Problem to download Specialization certificate
Question

Hello! I finished my specialization, but I can't download Specialization certificate. The course certificate is downloaded. Two pictures are attached. Please tell me how to solve this problem?  

24 1
J
1 day ago
S
Seongdeok Heo Newcomer

Financial Aid Disappeared
Question

Hi, iam trying to apply Business Analytics of The University of Pennsylvania through financial aid. A few days ago the “Learn more and apply” link appeared. But I entered the site today and does not appear this section in course and any of the other courses. How could I solve this?

22 1
J
1 day ago
H
HalaS57 Newcomer

Problem Submitting Financial Aid
Question

I keep trying to submit a financial aid application for a course and keep getting this error message and not letting me submit. I even tried doing it for another course to check and still could not.    An error occurred Sorry, there was a problem processing your request. Please contact us for assist...

21 1
J
1 day ago
R
rlomba69 Newcomer

"We could not find any enrollment option for you at this time"
Solved

Hello, I have a subscription to the entire Coursera catalog (monthly fee, all payments regular). I never had problems when subscribing to a course/specialization before. Now, I'm trying to subscribe to the following specialization: Reinforcement Learning Specialization But when I click the Enroll...

198 7
J
1 day ago
A
Ahmed.Awaad Newcomer

How do I get my money back from Coursera?
Question

I experimented with the site one week ago. Then I forgot  it. Today, I surprised that Coursera had withdrawn money without any confirmation from me. I didn't even confirm my email, until the site mentioned me to write this post. Corsera did not care that the person , from whom the funds were withdra...

37 1
1 day ago
V
Vincent Melman Newcomer

Import course certificate in new account
Question

Hi all,    Some Years ago I completed a Coursera Course - the accomplishment is visible on my LinkedIn page so that is great. Unfortunately I cannot access that old account anymore as I stopped using the old email address and the password reset goes to… that old email address. So how do I import the...

23 1
1 day ago
A
Anonymous

Refund a course. Coursera has made it impossible to refund a course
Question

Refund a course. Coursera has made it impossible to refund a course. I was billed without my knowledge.   I was auto billed. I never signed up for auto-bill. I only signed up for a month. I paid for one month. I do not need the course anymore. Refund asap. I was charged today. Havent used the course...

27 1
1 day ago
D
DenK Newcomer

How to disable subtitles for video?
Question

How to disable subtitles for video?

18 1
1 day ago
S
Sofia Morales Newcomer

Help with switching a class
Question

Hello,  I am having a hard time trying to reach someone on live chat for Coursera.  Basically, I enrolled in the wrong course and I realized this after trying to show someone to sign up for the course and finding actually the right course we both are eligible for in our industry.  I signed up for a...

23 1
1 day ago
E
Erick Cruz Newcomer

No one is reviewing my course!
Question

I already finish my course and I’m waiting for peer review to complete my specialization. I already submited de link in the course forum, I finish my assignments in time, but I already needed to change my deadlines waiting to someone to correct it. It’s my last course in the specialization, and I al...

58 3
V
2 days ago
Xamãma Member

Live chat
Solved

Help center is as good as hopeless for some questions. How can I find 'Live Chat'?

442 7
C
2 days ago
G
gongnamju Newcomer

How can I get written consent from Coursera for using lecture content in my youtube channel?
Question

I want to use lecture content in my youtube video. It is going to be derivative work. To do that, Should I contact to copyright holders or Coursera ? and is there any kind of general guidelines or it’s all up to Agreement with Copyright Holder?

22 0
G
2 days ago
H
hadar Newcomer

cant submit a quiz
Solved

Hi, Suddenly I cant submit quizzes and see if my answers are correct. when I try to press submit, NO ENTRY sign appears. Previously it worked and I could check if my answers were correct. What happened? Thanks, Hadar.

78 2
G
2 days ago
F
Fasih Hasan Newcomer

Financial Aid Application Problem
Solved

Hi, my name is Fasih i am applying financial aid for marketing course. when i filled the application and click on submission button it will show me red text on my why i apply for financial aid description. i have follwed all instruction form help center. anybody can help me to solve this problem i w...

67 5
F
2 days ago
J
Jamilya Newcomer

How can I get certificate
Solved

I uset to have other account, when I worked in other company, so I deleted my account, and open another, because the company  deleted my email.  Could I get certificate that I get in other accaunt. Please, help.  

38 2
J
2 days ago
D
DarkStarX17 Newcomer

Can't Contact Help - Was able to register for a class then denied entry
Question

Hello,   I received multiple emails from Coursera telling me the deadline was extended to enroll in a graduate track certificate. I finally signed up for the class through the university’s website. The registration was successful and the receipt reflected I would be billed.   However today (TWO DAYS...

43 1
J
2 days ago
H
Han5olo Newcomer

Glitch while switching session
Question

I missed few deadlines and cousera android app recommended me to reset my deadline. I choose reset and i got placed in a odd very delayed session. But I want to be placed in a session before that. Then I approached browser version, I saw switch session option on it.  I am given sessions with various...

22 1
J
2 days ago
Upcoming Events
Jan 23 Webinar: Business Plan Writing Dos And Dont's
Jan 30 AI Learning & Career Paths: Q&A with Dr. Samah Hijazi
Past Community Events
Frequently Asked Questions
How to Use the Community
Courses of the Week
Community Terms and Code of Conduct
coursera footer

Coursera provides universal access to the world’s best education, partnering with top universities and organizations to offer courses online.

© 2018 Coursera Inc. All rights reserved.

Download on the App Store Get it on Google Play