Synchronization issue between Coursera website and app.... | Coursera Community
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Synchronization issue between Coursera website and app....

  • 16 April 2019
  • 4 replies
  • 178 views

Userlevel 2
Badge +1
Hello,

I enjoyed testing MOOC's until now. However, I have the strange feeling that there's kind of a synchronization issue between the website and the app, regarding enrolling to some MOOC's I tested lately. Indeed, when resetting sessions, I had the nasty surprise to get unenrolled from those MOOC's.

Have some of you had that issue?

Kind regards,

4 replies

Hi @Iris_Soliman,

I use the Coursera app sometimes and have not experienced this. I just now switched to a new session in one of my inactive courses using the app.



The following button showed up.


Then, I went to the course, read a section, and logged out. Immediately after doing that, I opened a browser, logged into my account, and clicked "My Courses". The course was on my "Last Active" page. When I visited the course using the browser, it did not ask me to switch to a new session. So I can say it did work well (and synchronously) for me.
Please check it again and make sure the course is not on your inactive page, for example. If you are really unenrolled, then this issue, in my view, might be something related to your account. So you'll have to report it to the Help Center. You'll need to explain that a course is missing from your account.

https://learner.coursera.help/hc/en-us/articles/209818503-Use-the-Coursera-mobile-app

Please click "Contact Us" at the end of the article and follow the on-screen instructions until you get a link for sending an email message. I hope this helps.
Userlevel 2
Badge +1
Hello @Maryam ,

First of all I was talking about lately published MOOC's, i.e. those published after testing them. Furthermore, I have been in contact with Coursera to point that out, but I wasn't really convinced (since it wasn't the first time I got that issue those days). By the way, I could switch sessions - as of the MOOC's I tested - without being unenrolled before.

I rather think it's a policy change, not something linked to my account.

Thanks for the help anyway,
Userlevel 7
Badge +9
@Iris_Soliman I think you're talking about courses you have beta tested so I've moved your post into the beta tester section. I'm not aware of any policy changes but will see if the beta tester team can get back to you on this.
Userlevel 2
Badge +1
You're right to the point @Claire . Now to be clear on that I am just confused as it never happened before...

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