Grades error page | Coursera Community
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Grades error page

  • 3 March 2021
  • 5 replies
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Hello everyone, I hope someone is able to help me. I beta tested the course “Agile Project Management” by Google and after passing all assignments I got the certificate. The problem is that the certificate has been issued with grade 0%. Since then (more than a week ago) the grades section is on error page (grades system technical difficulties). 
 

I can access grades from Coursera app (all passed at 100%) but still the certificate is issued at 0%. Anyone experienced the same? How can I solve the issue? Help center didn’t help and bounced me here on community because it seems that as beta testers we are not entitled of technical support 😢

 

ps all other courses I beta tested are working fine, it is the first time I experience such issue

Thanks a lot for any support or tips you may have

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Best answer by Elias_P 3 March 2021, 12:51

I had the same issue. But to tell you truth, I checked the course and found that the certificate will have grades when you’ll pay it.

It was written somewhere. And it’s normal. You, and I, were Beta testing a Professional Certificate.

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Userlevel 5
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I had the same issue. But to tell you truth, I checked the course and found that the certificate will have grades when you’ll pay it.

It was written somewhere. And it’s normal. You, and I, were Beta testing a Professional Certificate.

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Thanks for your reply. What about other courses then? They are finished and graded correctly and certificate reflect the final score. I deeply believe this particular course has a tech issue in final grading.

Userlevel 5
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Hi @lucafiamma ,

I had the ability to Beta Test enough courses on Coursera. And I got the certificate from all of them, with grades as well.

But for this course and all the other 5 of this Professional Specialization for Project Management by Grow with Google must be paid. And then we’ll get the certification. Graded. At least this is what I’ve understood.

Maybe @Laura or someone else who works for Coursera can inform you officially. 

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 Hello @Elias_P

thanks for your support. I believe my issue is actually different and hope to clarify what I mean.

From what I’ve understood, the certificates are of two kinds:

  • the single course certificate which is automatically issued when all relative assignments are completed successfully. This is the case I’m having the issue with.
  • the program certificate (the one issued after completing all 6 courses) which is awarded only to those enrolled in the specialization itself. Since we are beta testing the single courses (not passing through overall program then) we won’t get this one until enrolling (paying) once the program is live - as you said.

The problem I have is indeed referred to the single course - Agile Project Management. This course certificate has been issued as supposed to but - unlike the other courses - at 0%. Moreover the grades page of the course is on error since my final assignment has been reviewed.

 

I have some web debugging background and find out the error is due to a specific variable “finalPercentCourseGrade" which is “undefined” and block the Grades page.

I know this is a very specific technical issue and think that it should be managed as such, regardless of being testers or not. Actually, I feel that as beta testers we should have a priority line with engineering instead of being bounced to a forum but just experienced it isn't so.

Hope @Laura or someone can escalate my issue and investigate further. Thanks a lot for anyone who might help.

Userlevel 5
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Awesome!

Also, I saw that you finished the last one. The Capstone! WOW!

I didn’t have the time to test it and finish it and get the Professional Certificate. It’s on my to-do list for this month's goal!

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