Certificate can not be viewed | Coursera Community
Coursera Header
Solved

Certificate can not be viewed

  • 9 September 2019
  • 4 replies
  • 80 views

Userlevel 4
Badge +3
hi all,

I was beta testing a class. I really enjoyed it. Will submit my survey tomorrow. Still, when I completed the class with all peer grading, that was fast, they generated a certificate, that I can not view!

Here is the URL,
https://www.coursera.org/account/accomplishments/certificate/TBQRKTXXXBLT

I was told by Coursera support on the chat to check this certificate after the course is launched!

I wonder, in past I was able to view those. Has something changed? If the certificate can not be viewed, then why that was automatically generated in the first place? I also received a Congratulations email!

Any clarification to my puzzle will be appreciated. thanks!
icon

Best answer by Genica 17 September 2019, 23:38

Hi @Sonal Patel,

Congratulations on completing another course! I'm sorry to hear that you're experiencing issues accessing your Certificate. As this course is still in beta testing not all course details have been added to the platform yet which is why your certificate is not populating. Once the course launches, your certificate should be available in the link you provided.

Thanks for you patience here and thank you again for being an active member of our beta testing community!

Happy Learning!
Genica
View original

4 replies

Userlevel 4
Badge +3
In addition, i would like to share that I received the following final response from the Coursera staff on this issue and I think, this staff member could not investigate this issue. Any help or insight from more experienced staff member of Coursera will be appreciated -- @Genica @Laura @Claire

here is the response the coursera staff on the live chat....
You will have to contact us once the Course has been officially released, for now, there isn't too much we can do for you regarding this matter, we really appreciate your understanding.

Here is an image what Coursera generated for me....so, it is puzzling to me, what is the meaning of this certificate, and this page, when this can not be viewed till the course goes live????



Userlevel 7
Badge +13
Hi @Sonal Patel. I'm sorry, I don't have any insight into this. If I find out any more information, I will let you know!
Userlevel 4
Badge +4
Hi @Sonal Patel,

Congratulations on completing another course! I'm sorry to hear that you're experiencing issues accessing your Certificate. As this course is still in beta testing not all course details have been added to the platform yet which is why your certificate is not populating. Once the course launches, your certificate should be available in the link you provided.

Thanks for you patience here and thank you again for being an active member of our beta testing community!

Happy Learning!
Genica
Userlevel 4
Badge +3
Thanks @Genica and @Laura for your responses!

Reply